Consumer Behavior with DDB LifeStyle Study Data Disk

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  • Edition: 11th
  • Format: Hardcover w/CD
  • Copyright: 2009-01-27
  • Publisher: McGraw-Hill/Irwin
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Supplemental Materials

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  • The Used and Rental copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.


This book is a strategic look at consumer behavior in order to guide successful marketing activities. The Wheel of Consumer Analysis is the organizing factor in the book. The four major parts of the wheel are consumer affect and cognition, consumer behavior, consumer environment, and marketing strategy. Each of these components is the topic of one of the four major sections in the book. .

Table of Contents

Consumer Behavior and Marketing Strategy
External Influences
Cross-Cultural Variations in Consumer Behavior
The Changing American Society: Values
The Changing American Society: Demographics and Social Stratification
The Changing American Society: Subcultures
The American Society: Families and Households
Group Influences on Consumer Behavior
Cases: Cases 2-1 through 2-9
Internal Influences
Learning, Memory, and Product Positioning
Motivation, Personality, and Emotion
Attitudes and Influencing Attitudes
Self-Concept and Lifestyle
Cases: Cases 3-1 through 3-10
Consumer Decision Process
Situational Influences
Consumer Decision Process and Problem Recognition
Information Search
Alternative Evaluation and Selection
Outlet Selection and Purchase
Postpurchase Processes, Customer Satisfaction, and Customer Commitment
Cases: Cases 4-1 through 4-8
Organizations as Consumers
Organizational Buyer Behavior
Cases: Cases 5-1 through 5-2
Consumer Behavior and Marketing Regulation
Marketing Regulation and Consumer Behavior
Cases: Cases 6-1 through 6-2
Consumer Behavior Research Methods
Consumer Behavior Audit
Table of Contents provided by Publisher. All Rights Reserved.

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