Foreword | p. v |
How Good We Had It: The Money-Making Machine Known as High-Tech | p. 1 |
Shifting Clouds and Changing Rules | p. 16 |
Looking Over the Margin Wall | p. 50 |
Learning to Love Micro-Transactions | p. 66 |
The Data Piling Up in the Corner | p. 85 |
Consumption Development:The Art and Science of Intelligent Listening | p. 92 |
Consumption Marketing: Micro-Marketing and Micro-Buzz | p. 111 |
Consumption Sales: After a Great Run the Classic Model Gets an Overhaul | p. 128 |
Consumption Services: Will They Someday Own "The Number"? | p. 148 |
ustomer Demand vs. Capital Markets How Fast Should You Transform? | p. 197 |
The "S" Stands for Services | p. 218 |
Endnotes | p. 220 |
Index | p. 222 |
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