Conversations for Change: 12 Ways to Say it Right When It Matters Most

by Hayashi, Shawn Kent

• ISBN13: 9780071745284
• ISBN10: 0071745289
• Edition: 1st
• Format: Paperback
• Copyright: 2010-10-04
• Publisher: McGraw-Hill Education

Summary

Successful communication isn't just about speaking well, choosing the right words, or walking away from the conversation feeling that your point of view was "heard."

Author Biography

Author Profile
Shawn Kent Hayashi is CEO and chief coordinator for the services of The Professional Development Group, a team of twelve training consultants. She also provides coaching, facilitates meetings, and leads the seminar, Talent at Work and has hosted workshops for many top companies.

She serves on the board of the Philadelphia Human Resources Planning Society, is active in the Forum of Executive Women and the Greater Philadelphia Senior Executives Group, and recently was added to the faculty of the Advanced School of Banking with the American Bankers Association. She led a course on Career Development for their recent school in July 2009.

Shawn is active in the Penn Alumni Club of Philadelphia, which includes 35,000+ Penn alumni in the Philadelphia region. She is on the Board of the prestigious group, the Organizational Dynamics Exchange Network (ODEN) at Penn. ODEN creates and offers non-degree seminars, workshops, and other continuing education programs throughout the region for members, and for individuals or organizations in the domestic or global academic, educational, or workplace community.

Shawn is a veteran leader with the Greater Philadelphia Senior Executives Group, a non-profit professional association of 1,100 senior-level executives committed to the exchange of business contacts, fostering career fulfillment, business development, and professional and personal growth.

Table of Contents

Acknowledgments	p. vii
Introduction	p. ix
Foundations for Every Conversation
Emotional Intelligence	p. 3
Values: Workplace Motivators	p. 19
Communication Styles	p. 33
The 12 Conversations
Overview of the 12 Conversations	p. 53
Conversation for Connection	p. 63
Conversation for Creating New Possibilities	p. 77
Conversation for Structure	p. 93
Conversation for Commitment	p. 103
Conversation for Action	p. 117
Conversation for Accountability	p. 125
Conversation for Conflict Resolution	p. 143
Conversation for Breakdown	p. 157
Conversation for Withdrawal and Disengagement	p. 169
Conversation for Change	p. 179
Conversation for Appreciation	p. 195
Conversation for Moving On	p. 205
Putting It All Together: The Conversation Map	p. 215
Index	p. 227
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