Work stress and coping: Setting the scene | p. 1 |
The term 'stress' | p. 2 |
The costs of stress | p. 6 |
Sickness absence | p. 8 |
Labour turnover | p. 10 |
Presenteeism | p. 11 |
Work and mental health generally | p. 13 |
The changing work context and work stressors | p. 15 |
Work stressors: Some issues | p. 17 |
Changing work stressors | p. 20 |
Coping: The measurement debate | p. 24 |
A history and some definitional issues surrounding coping | p. 25 |
Defining coping and definitional issues | p. 28 |
The measurement of coping | p. 32 |
Coping checklists | p. 34 |
Classifying coping and creating scales | p. 41 |
New directions for coping research | p. 46 |
New developments in appraisal | p. 47 |
The influence of positive psychology | p. 51 |
From positive psychology to proactive coping | p. 54 |
Other developments in coping | p. 56 |
Progress towards understanding coping effectiveness | p. 60 |
From stress to emotions to positive emotions and coping | p. 63 |
Coping with specific work-related stressors | p. 66 |
Types of coping | p. 68 |
Coping with work stressors | p. 73 |
Coping strategies used by specific occupational groups | p. 87 |
Future directions in research on coping with specific work stressors | p. 90 |
Coping with work-life conflict | p. 95 |
Social support | p. 97 |
Personal control | p. 103 |
Personal coping strategies | p. 105 |
Organizational strategies to ameliorate work-life conflict | p. 113 |
Conclusions | p. 119 |
Stress management interventions | p. 121 |
Conceptual framework for stress management interventions | p. 122 |
Evaluating stress management interventions | p. 128 |
Factors influencing the effectiveness of stress management interventions | p. 134 |
Some guidelines for effective interventions | p. 138 |
Conclusions | p. 143 |
Coping with work stress: An agenda for the future | p. 145 |
Continuing debates: Emerging context | p. 146 |
Building a future research agenda from the themes of the past | p. 149 |
The characteristics of coping and coping types | p. 150 |
Assessment of coping behaviours | p. 151 |
Coping styles versus coping strategies | p. 153 |
The role of meaning in coping research | p. 155 |
Coping effectiveness | p. 156 |
Personal coping versus organizational stress management interventions | p. 158 |
From stress to well-being | p. 160 |
Conclusions | p. 161 |
References | p. 163 |
Index | p. 187 |
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