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9780787902681

The Courageous Messenger How to Successfully Speak Up at Work

by ; ;
  • ISBN13:

    9780787902681

  • ISBN10:

    0787902683

  • Edition: 1st
  • Format: Paperback
  • Copyright: 1996-09-10
  • Publisher: Jossey-Bass

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Summary

The book to read before you open your mouth. This survival manual relates the finer points of communicating bad news, voicing strong opinions and discussing difficult issues at the office without compromising your position...or your job. Filled with tips, illuminating stories, and a practical tool box of exercises, The Courageous Messenger gives you the means to assess the benefits, risks and motivations of communicating difficult messages. It helps you become a skilled messenger. And it teaches you how to speak with courage, clarity and -- most importantly -- diplomacy, whether you're addressing peers, bosses or employees.

Author Biography

Kathleen D. Ryan, known for her work in team development, strategic planning, and continuous quality improvement, is a principal in the consulting firm Orion Partnership. She lives in Issaquah, Washington.

Daniel K. Oestreich is the author of The Courageous Messenger: How to Successfully Speak Up at Work, published by Wiley.

Table of Contents

AcknowledgementsThe Authors
Part One: Everyday Acts of Courage
1. Welcome to this Book
2. Courageous Messengers
3. Messengers and Tough News
4. Becoming a Skilled Messenger
Part Two: Finding the Courage
5. Courage is an Inside Job
6. Know Your True Message
7. Know Your Real Motivation
8. Assess Your Risk
9. Understand Your Yes-Buts
10. Make a Decision
Part Three: Acting with Courage
11. Get Ready for the Conversation
12. Open the Conversation
13. Present Your Message and Motivation
14. Talk About Your Message with Your Receiver
15. Wrap Up the Conversation
16. Follow Through
Part Four: The Tough Cases
17. Do You Really have a Tough Case
18. Get Ready for a Tough Case
19. Talk with Your Receiver in a Tough Case
Part Five: Sustaining the Courage
20. How Did It Go? What Did You Learn?
21. The Messengers's Transformation
22. Changing the Organization by Speaking Up
The Messenger's Tool Box-Basic Communication Skills-When You Are the Receiver of Tough News-When You Cannot Deliver Your Message in Person-Summary of Tips for Messengers

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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