CPS Examination Review for Management

by Schroeder, Betty L.; Kardoff, Alan D.

• ISBN13: 9780130843234
• ISBN10: 0130843237
• Edition: 4th
• Format: Paperback
• Copyright: 2000-01-01
• Publisher: Pearson College Div

Summary

For CPS Review courses. The Certified Professional Secretary (CPS?) Examination Review Series provides valuable assistance to anyone preparing for the CPS Examination. The Series focuses on key topics test-takers must know in order to pass the exam. It is the only examination preparation series produced in conjunction with the International Association of Administrative Professionals (IAAP). The format of each manual in the Series guides administrative professionals in effective study techniques.

Table of Contents

Preface	xxxv
Acknowledgments	xxxvii
Section I Behavioral Science in Business
Understanding the Individual/Self	1	(42)
Overview	1	(1)
Key Terms	1	(1)
Ability and Personality	2	(5)
Values and Attitudes	7	(4)
Emotional Adjustment---Defense/Coping Mechanisms	11	(2)
Heredity, Environment, and Stages of Development	13	(3)
Perception and Attribution Theory	16	(1)
Motivation	17	(7)
Theories of Motivation	24	(11)
Review Questions	35	(6)
Solutions	41	(2)
Team Dynamics	43	(28)
Overview	43	(1)
Key Terms	43	(1)
Types of Groups	44	(6)
Characteristics of Groups	50	(6)
Advantages and Disadvantages of Groups and Teams	56	(4)
Working Effectively with Groups and Teams	60	(5)
Review Questions	65	(4)
Solutions	69	(2)
Leadership Dynamics	71	(36)
Overview	71	(1)
Key Terms	71	(1)
Leadership and Leaders	72	(2)
Leadership and Power	74	(4)
Early Approaches to Leadership	78	(6)
Contingency Leadership Approaches	84	(11)
Contemporary Leadership Dimensions	95	(4)
Leadership Effectiveness	99	(2)
Review Questions	101	(4)
Solutions	105	(2)
Interpersonal Communications	107	(40)
Overview	107	(1)
Key Terms	107	(1)
Understanding Communication	108	(7)
Forms, Directions, and Types of Communication	115	(7)
Methods of Interpersonal Communication	122	(3)
Barriers to Effective Communication	125	(5)
Improving Communication in Organizations	130	(7)
New Communication Technologies	137	(4)
Review Questions	141	(4)
Solutions	145	(2)
Managing Change	147	(38)
Overview	147	(1)
Key Terms	147	(1)
The Nature of Change	148	(4)
Types, Areas, and Directions of Change	152	(7)
The Change Process	159	(5)
Responses to Change	164	(5)
Effective Change Management	169	(10)
Review Questions	179	(4)
Solutions	183	(2)
Section II Human Resource Management
Staffing	185	(24)
Overview	185	(1)
Key Terms	185	(1)
The Emerging Workforce	186	(1)
The Continuing Impact of Women in the Labor Force	186	(2)
Predicting Future Human Resource Needs	188	(1)
Job Analyses, Job Descriptions, Job Specifications, and Job Evaluation	189	(4)
Recruitment and Selection	193	(10)
Review Questions	203	(4)
Solutions	207	(2)
Compensation and Benefits	209	(14)
Overview	209	(1)
Key Terms	209	(1)
Compensation Administration	210	(2)
Employee Benefits	212	(2)
Major Legislation Affecting Compensation and Benefits	214	(4)
Rewards for Employee Involvement	218	(1)
Review Questions	219	(2)
Solutions	221	(2)
Training and Development	223	(46)
Overview	223	(1)
Key Terms	223	(1)
Learning---A General Overview	224	(7)
Principles of Learning	231	(7)
Training for Learning	238	(12)
Development Programs for Learning	250	(9)
Evaluating Training Effectiveness	259	(4)
Review Questions	263	(4)
Solutions	267	(2)
Employee Safety, Health, and Stress	269	(24)
Overview	269	(1)
Key Terms	269	(1)
Employee Health Concerns and Complaints	269	(2)
Responsibility for Health and Safety	271	(2)
Stress	273	(2)
The Cycle of Stress	275	(1)
Causes of Stress	276	(3)
Stress as an Additive Phenomenon	279	(1)
Manifestations of Stress	280	(1)
Stress Management Techniques	281	(6)
Review Questions	287	(4)
Solutions	291	(2)
Performance Appraisal	293	(16)
Overview	293	(1)
Key Terms	293	(1)
The Performance Appraisal Process	294	(6)
Problems in Employee Performance Appraisals	300	(3)
The Evaluation Interview	303	(2)
Review Questions	305	(2)
Solutions	307	(2)
Employee/Labor Relations	309	(12)
Overview	309	(1)
Key Terms	309	(1)
Major Legislation Affecting Employee/Labor Relations	309	(2)
Union-Management Relations	311	(3)
Employee Participation Systems	314	(2)
Review Questions	316	(2)
Solutions	318	(3)
Grievances, Discipline, and Counseling	321	(12)
Overview	321	(1)
Key Terms	321	(1)
Discipline	322	(1)
Administration of Discipline	322	(5)
Grievances in Nonunionized Settings	327	(1)
Grievances in Unionized Settings	327	(2)
Review Questions	329	(2)
Solutions	331	(2)
Employee Separation Processes	333	(12)
Overview	333	(1)
Key Terms	333	(1)
Separation	333	(2)
Responsibility for Separation	335	(1)
Legal Separations	336	(3)
Documentation of Separations	339	(2)
Review Questions	341	(2)
Solutions	343	(2)
Section III Organizations and Management
Principles and Theories of Management	345	(22)
Overview	345	(1)
Key Terms	345	(1)
Classical Management Theories	346	(5)
Human Relations Management Theory	351	(1)
Behavioral Science Approach	352	(1)
Management Science Theory	353	(1)
Contemporary Management Approaches	354	(3)
Contemporary Management Writers and Experts	357	(4)
Review Questions	361	(4)
Solutions	365	(2)
Decision-Making Processes	367	(24)
Overview	367	(1)
Key Terms	367	(1)
Organizational Decision Making	368	(3)
Logical Reasoning Process	371	(11)
Creative Thinking in Organizational Decision Making	382	(3)
Review Questions	385	(4)
Solutions	389	(2)
The Functions of Management	391	(48)
Overview	391	(1)
Key Terms	391	(1)
Planning	392	(4)
Organizing	396	(3)
Leading	399	(10)
Controlling	409	(10)
Communicating	419	(10)
Review Questions	429	(8)
Solutions	437	(2)
Production and Operations Management	439	(32)
Overview	439	(1)
Key Terms	440	(1)
The Production and Operations Process	440	(2)
Types of Contemporary Production Processes	442	(1)
Facilities	443	(4)
Materials---Procurement, Processing, and Control	447	(4)
Quality Control Systems	451	(5)
Total Quality Management	456	(4)
Planning and Scheduling Production	460	(5)
Review Questions	465	(4)
Solutions	469	(2)
Marketing Management	471	(46)
Overview	471	(1)
Key Terms	472	(1)
The Development of Marketing	472	(3)
The Cost and Functions of Marketing	475	(2)
Implementation of the Marketing Cocept/Marketing Mix	477	(8)
The Promotional Mix	485	(13)
Sales Analysis and Control	498	(1)
Market Analysis	499	(3)
Placement	502	(9)
Review Questions	511	(4)
Solutions	515	(2)
Glossary	517