Creating the New American Hospital A Time for Greatness

by Sherman, V. Clayton

• ISBN13: 9781555425142
• ISBN10: 1555425143
• Edition: 1st
• Format: Hardcover
• Copyright: 1993-03-10
• Publisher: Jossey-Bass

Summary

Transforming the American Hospital Provides an exciting, values-centered approach to leading organizational change that produces rapid and lasting results. --Coyla Anderson, executive vice president, operations, Holy Cross Health System At a time when the health care industry is going through a crisis--closures, layoffs, soaring costs, dissatisfied customers, and increased turnover--some hospitals have dramatically improved quality, productivity, and profitability. How? They have met the challenges of operating in today's health care environment through a complete, revolutionary transformation in how hospitals are managed. This book offers health care leaders an in-depth picture of how this new hospital operates and presents detailed, proven guidance for undertaking the transition.

Author Biography

V. CLAYTON SHERMAN is founder and president of Management House, Inc., in Inverness, Illinois. Management House provides management development, organization development, and human resource services to a wide range of hospitals, Fortune 500 companies, associations, and emerging growth organizations. His consulting work has won numerous awards for his clients including achieving placement in the HCIA-Mercer list of the Top 100 Hospitals, Press-Ganey's nationally best-rated hospital in customer satisfaction, and 3M Innovations in Health Care Award for an organization's transformation using the New American Hospital model.Sherman's audiocassette programs, "The Uncommon Leader" and "Strategies for Stress Free Living," have been among the best-selling management programs of all time. he is the author of From Losers to Winners (1987) and Managerial Performance and Promotability (1984).

Table of Contents

BUILDING A BRIGHTER FUTURE FOR AMERICAN HEALTH CARE.

Why Hospitals Fail.

Reinventing the American Hospital.

HOW THE NEW AMERICAN HOSPITAL FUNCTIONS.

Unleashing People for Contribution.

Delivering the Service Strategy.

The Quality-Productivity-Innovation Equation.

A Streamlined Management System.

Optimizing Organizational Structure.

SUCCEEDING IN ORGANIZATIONAL RENEWAL.

Leading the Transition.

Managing Wide-Scale Change and Reconstruction.

Preparing for Transformation.

Implementing the Renewal Strategy.

Accelerating the Change Process.

Driving Change with Rewards.