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Series Preface | p. xi |
Foreword | p. xiii |
Foreword | p. xvii |
About the Authors | p. xxi |
Acknowledgments | p. xxiii |
Introduction | p. xxvii |
The Unusual Suspects | p. 1 |
Police under Arrest | p. 1 |
Numerical Performance: Distortions and Displacement | p. 9 |
Compstat Conversions | p. 14 |
Private Sector Performance Shortcomings | p. 16 |
Unraveling the Puzzle | p. 18 |
References | p. 19 |
Suggested Reading | p. 22 |
The NYPD's Untold Story: Crime Report Manipulation | p. 23 |
Compstat | p. 24 |
Survey of Retirees | p. 28 |
Interviews | p. 34 |
Crime Victims Coming Forward | p. 36 |
Detective Harold Hernandez | p. 39 |
Hospital Data | p. 40 |
New York State Division of Criminal Justice Services Data | p. 42 |
Recently Released Historical Datap43 | |
The Letter of the Law | p. 45 |
NYPD Complaint Reports for Illegal Drug Use | p. 47 |
Admitted Problems with Manipulation by the NYPD and Other Jurisdictions | p. 48 |
Audiotapes | p. 49 |
Our Report Goes Public | p. 52 |
Conclusion | p. 53 |
References | p. 54 |
Performance Management: Pitfalls and Prospects | p. 57 |
Organizational-Managerial Consequences | p. 57 |
Field Operations Restrictions | p. 60 |
Societal Consequences | p. 68 |
Prospects for Reform | p. 71 |
Performance Management in New York City: The Use of Symbolic Language | p. 73 |
Conclusion: The Narrative of Reform | p. 78 |
References | p. 80 |
Suggested Reading | p. 82 |
Police Performance Management: The View from Abroad | p. 85 |
Performance Policing in the United Kingdom | p. 86 |
Australia | p. 97 |
France | p. 102 |
Conclusion | p. 104 |
References | p. 108 |
Suggested Reading | p. 109 |
Big Bad Bully Bosses: Leadership 101 | p. 109 |
The Unrelenting Pressures of NYPDCompstat | p. 109 |
Bullying Behaviors by Management | p. 115 |
Leadership | p. 130 |
References | p. 137 |
NYPD and the Media: Curbing Criticism | p. 141 |
The Condemnations | p. 141 |
Understanding NYPD-Media Spin | p. 146 |
The Nature of Police-Media Interactions | p. 148 |
The NYPD and the Media: Political Ramifications | p. 151 |
Promoting Favorable Stories | p. 153 |
Suppressing Dissent | p. 155 |
Marginalizing Criticism | p. 162 |
Conclusion-Conflicting Forces | p. 174 |
References | p. 179 |
Suggested Reading | p. 186 |
Compstat: Underpinnings and Implications | p. 191 |
Broken Windows Theory and Compstat | p. 192 |
Limited versus Unlimited Government | p. 198 |
Transparency | p. 206 |
Social Science Theory and NYPD Compstat | p. 208 |
Specific Examples | p. 214 |
Conclusion | p. 229 |
References | p. 230 |
Silence Is Not An Option | p. 237 |
Lesson Learned | p. 238 |
Issues | p. 240 |
Chapter Ramifications | p. 242 |
Conclusions | p. 257 |
References | p. 259 |
p. 261 | |
p. 263 | |
p. 267 | |
Index | p. 269 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.