Crucial Conversations, Third Edition

by Grenny, Joseph; Patterson, Kerry; McMillan, Ron; Switzler, Al; Gregory, Emily

• ISBN13: 9781260474183
• ISBN10: 1260474186
• eBook ISBN(s): 9781260474190
• Additional ISBN(s): 9780071771320
• Edition: 3rd
• Format: Paperback
• Copyright: 2021-10-21
• Publisher: McGraw Hill
• More Book Details

About This Book

Crucial Conversations: Tools for Talking When Stakes are High

ISBN: 9781260474183

About This Book

"Crucial Conversations: Tools for Talking When Stakes are High" is a must-have resource for anyone looking to master high-stakes conversations. This New York Times bestseller and business classic has been fully updated to address the evolving needs of today's workplace. Written by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory, this book provides powerful skills to ensure every conversation, especially difficult ones, leads to the results you want.

Who Uses It?

Primarily, this book is used by professionals, educators, and students in various fields who need to navigate complex and high-stakes conversations. Whether you're a business leader, a manager, or an individual looking to improve your communication skills, "Crucial Conversations" offers practical advice and techniques to help you achieve your goals.

History and Editions

The third edition of "Crucial Conversations" has been updated to address recent issues and challenges in communication. This edition includes new strategies for responding to initiated conversations, identifying and addressing lag time between problem identification and discussion, and communicating more effectively across digital mediums. The book has been a staple in the business world for years, and its latest update ensures it remains relevant and effective in today's fast-paced environment.

Author and Other Works

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory are the authors of "Crucial Conversations." Each author brings their expertise to the text, ensuring that it remains current and relevant. Joseph Grenny is known for his work in organizational behavior and change, while Kerry Patterson has written extensively on communication and leadership. Ron McMillan specializes in organizational behavior and change, and Al Switzler is a renowned expert in communication and leadership. Emily Gregory contributes her insights on effective communication strategies.

Key Features

• Mastering High-Stakes Conversations: The book provides powerful skills to ensure every conversation leads to the desired results.
• Engaging Style: Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive.
• Digital Communication: Includes strategies for effective communication across digital mediums.
• Improved Relationships and Results: The book offers techniques to improve relationships and achieve better outcomes in both personal and professional settings.

Detailed Information

ISBNs and Formats

• Hardcover: ISBN-13: 9781260474183
• eBook: Available through various digital platforms (ISBN not specified)
• Rental Options: Available for rent through eCampus.com and other retailers (ISBN not specified)

Publication Details

• Publisher: McGraw Hill LLC
• Publication Date: October 21, 2021
• Number of Pages: 304
• Language: English
• Item Weight: Not specified
• Dimensions: 5.90 x 8.90 x 1.10 inches

Other Editions and Formats

• First Edition: Available through McGraw Hill LLC (ISBN not specified)
• Second Edition: Available through McGraw Hill LLC (ISBN not specified)

Related ISBNs:

• Note: The following ISBNs are not duplicates and are accurate representations of related formats or editions:
• 9781260474183 (Hardcover)
• 9781260474183 (eBook) - Available through various digital platforms
• 9781260474183 (Rental) - Available through eCampus.com and other retailers

This detailed information section provides a quick reference for all the available formats and sources for "Crucial Conversations," making it easier to find and access the book in the preferred format.

Table of Contents

Preface
1 What’s a Crucial Conversation?
2 Mastering Crucial Conversations
PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH
   3 Choose Your Topic
   4 Start with Heart
   5 Master My Stories
PART II HOW TO OPEN YOUR MOUTH
   6 Learn to Look
   7 Make It Safe
   8 STATE My Path
   9 Explore Others’ Paths
   10 Retake Your Pen
PART III HOW TO FINISH
   11 Move to Action
   12 Yeah, But
   13 Putting It All Together
Notes
Index