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| Foreword to the Second Edition | p. vii |
| Foreword to the First Edition | p. ix |
| Preface | p. xiii |
| Acknowledgments | p. xvii |
| What's a Crucial Conversation? | |
| And Who Cares? | p. 1 |
| Mastering Crucial Conversations | |
| The Power of Dialogue | p. 19 |
| Start with Heart | |
| How to Stay Focused on What You Really Want | p. 33 |
| Learn to Look | |
| How to Notice When Safety Is at Risk | p. 51 |
| Make It Safe | |
| How to Make It Safe to Talk About Almost Anything | p. 73 |
| Master My Stories | |
| How to Stay in Dialogue When You're Angry, Scared, or Hurt | p. 103 |
| STATE My Path | |
| How to Speak Persuasively, Not Abrasively | p. 131 |
| Explore Others' Paths | |
| How to Listen When Others Blow Up or Clam Up | p. 155 |
| Move to Action | |
| How to Turn Crucial Conversations into Action and Results | p. 177 |
| Yeah, But | |
| Advice for Tough Cases | p. 189 |
| Putting It All Together | |
| Tools for Preparing and Learning | p. 211 |
| Afterword: What I've Learned About Crucial Conversations in the Past Ten Years | p. 223 |
| Endnotes | p. 231 |
| Index | p. 233 |
| Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
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