Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

by Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al

• ISBN13: 9780071775304
• ISBN10: 0071775307
• Edition: 2nd
• Format: Hardcover
• Copyright: 2011-09-07
• Publisher: McGraw-Hill Education

Summary

Rev. ed. of: Crucial conversations: tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.

Table of Contents

Foreword to the Second Edition	p. vii
Foreword to the First Edition	p. ix
Preface	p. xiii
Acknowledgments	p. xvii
What's a Crucial Conversation?
And Who Cares?	p. 1
Mastering Crucial Conversations
The Power of Dialogue	p. 19
Start with Heart
How to Stay Focused on What You Really Want	p. 33
Learn to Look
How to Notice When Safety Is at Risk	p. 51
Make It Safe
How to Make It Safe to Talk About Almost Anything	p. 73
Master My Stories
How to Stay in Dialogue When You're Angry, Scared, or Hurt	p. 103
STATE My Path
How to Speak Persuasively, Not Abrasively	p. 131
Explore Others' Paths
How to Listen When Others Blow Up or Clam Up	p. 155
Move to Action
How to Turn Crucial Conversations into Action and Results	p. 177
Yeah, But
Advice for Tough Cases	p. 189
Putting It All Together
Tools for Preparing and Learning	p. 211
Afterword: What I've Learned About Crucial Conversations in the Past Ten Years	p. 223
Endnotes	p. 231
Index	p. 233
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