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9781439828076

Cultural Competence for Public Managers: Managing Diversity in Today' s World

by ;
  • ISBN13:

    9781439828076

  • ISBN10:

    1439828075

  • Edition: DVD
  • Format: Hardcover
  • Copyright: 2011-08-17
  • Publisher: Routledge
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Supplemental Materials

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Summary

Providing public managers with the tools to manage diverse and multicultural employees, avoid cultural missteps, and create optimal performing organizations, this unique book is grounded in solid theoretical conceptual models, successful government and private sector practices, and international collaborations. Organized thematically, it defines the scope of cultural competence, highlights best practices, and describes variations in responsibility for administering cultural competence for executives, managers, supervisors, and employees. The authors give expert advice for building a culturally competent organization and troubleshooting cultural competence issues.

Supplemental Materials

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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