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Digital badges are online credentials that learners can post on platforms such as email and social media networks to show skills they’ve learned and demonstrated through the completion of badge criteria.
Learners earn this Customer Service badge by demonstrating basic competency in the key elements of customer service. identifying who 'customers' are, building rapport with customers through a variety of communication techniques, and handling difficult situations by applying basic conflict management strategies.
This a DEVELOP badge, which means the assessment is auto-graded.
Available in a range of Skill levels, this “Level 1” badge demonstrates base knowledge of the skills outlined.
Once learners complete the work to earn the badge, they’re guided to accept and share it, to give visibility to the achievement online in a way that’s verifiable. Learn more
If you are unsure of which badge to select, ask your rep.
