Concept, Practitioners, Context, and Origins | p. 2 |
Introduction to Contemporary Public Relations | p. 3 |
Practitioners of Public Relations | p. 29 |
Organizational Settings | p. 53 |
Historical Origins | p. 85 |
Foundations | p. 118 |
Professionalism and Ethics | p. 119 |
Legal Considerations | p. 145 |
Theoretical Underpinnings: Adjustment and Adaptation | p. 167 |
Communication and Public Opinion | p. 187 |
Internal Relations and Employee Communication | p. 213 |
External Media and Media Relations | p. 235 |
Management Process | p. 266 |
Step One: Defining Public Relations Problems | p. 267 |
Step Two: Planning and Programming | p. 295 |
Step Three: Taking Action and Communicating | p. 325 |
Step Four: Evaluating the Program | p. 349 |
The Practice | p. 378 |
Business and Industry Public Relations | p. 379 |
Government and Public Affairs | p. 405 |
Nonprofits, Trade Associations, and Nongovernmental Organizations | p. 437 |
Index | p. 471 |
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