Dare to Lead : The Transformation of Bank of Baroda - A CEO's Personal Account of Historic Changes in a Large Corporation

by Anil K Khandelwal

• ISBN13: 9788132106289
• ISBN10: 8132106288
• Format: Hardcover
• Copyright: 2011-05-09
• Publisher: SAGE Publications Pvt. Ltd

Summary

Dare to Lead is a rare story of leadership, put into action to produce dramatic business results through a multi-faceted reform and transformation programme. Narrated in a lucid manner by the author himself, who was the CEO of Bank of Baroda for a short tenure of three years, the book explores the trials, tribulations, joys, challenges and excitement in transforming a leading 97 years old public sector bank into a modern, tech-savvy 21st century customer-centric bank. Emphasizing that large-size transformation can be undertaken if the CEO shows courage to change the status quo, the book shows that the sustainable transformation is all about laying foundation on the pillars of intangibles such as leadership, people processes, branding, technology and customer-centric processes.

Table of Contents

List of Tables, Figures and Boxes	p. xiii
List of Abbreviations	p. xv
Foreword	p. xix
Acknowledgements	p. xxi
Prologue	p. xxv
Public Sector Banks: An Overview	p. 1
The Beginning of a Long Journey	p. 6
Seed Time	p. 16
A Jobless Job	p. 26
An Affair with Operations	p. 31
Walking on Fire	p. 46
Travails of Co-leadership	p. 67
Dena Bank: My First Brush with Leadership	p. 87
Return of the Native	p. 102
First 100 Days	p. 115
Rowing Together	p. 123
Crafting the Future	p. 135
Communication for Action	p. 149
Engine of Growth: Building Human Capital	p. 167
Engaging the Foot Soldiers	p. 193
Dealing with Unions	p. 205
Rebranding: From Plastic Surgery to DNA Change	p. 211
Innovating for Customers	p. 225
Connecting with Customers	p. 236
Romancing with Retail	p. 243
Technology on Roller Coaster	p. 257
Back to Basics	p. 269
Creating India's International Bank	p. 282
Reshaping the Roots	p. 296
Rebirth of a Branch	p. 303
Working with the Board	p. 311
Celebrating the Glory	p. 324
Last 100 Days	p. 333
Farewell	p. 340
My Leadership Code	p. 344
Epilogue	p. 369
Khandelwal's Leadership: An Academic Perspective	p. 372
Annexure	p. 379
Bibliography	p. 387
Index	p. 388
About the Author	p. 402
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