Acknowledgments | p. vii |
Foreword | p. xi |
Introduction | p. 1 |
The Wondrous and Perilous Properties of Data and Information in Organizations | p. 11 |
Data Quality | |
The (Often Hidden) Costs of Poor Data and INformation | p. 35 |
Assessing and Improving Data Quality | p. 53 |
Putting Data and Information to Work | |
Making Better Decisions | p. 89 |
Bringing Data and Information to the Marketplace: Content Providers | p. 111 |
Bringing Data and Information to the Marketplace: Facilitators | p. 135 |
The Management System for Data and Information | |
Social Issues in the Management of Data and Information | p. 159 |
Evolving the Management System for Data and Information | p. 179 |
The Next One Hundred Days | p. 207 |
The Ascent of Process | p. 219 |
Information Technology's Support for Data and Information | p. 223 |
Metadata Processes | p. 227 |
Notes | p. 235 |
Index | p. 247 |
About the Author | p. 257 |
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