Dealers, Healers, Brutes and Saviors : Eight Winning Styles for Solving Giant Business Crises

by Meyers, Gerald C.; Meyers, Susan

• ISBN13: 9780471347828
• ISBN10: 0471347825
• Format: Hardcover
• Copyright: 2000-02-04
• Publisher: Wiley

Summary

Praise for Dealers, Healers, Brutes & Saviors "These revealing stories capture what it takes today to lead your company through a crisis." -Heath Meriwether; Publisher, Detroit Free Press "I urge all senior managers to read this book.. Most crises are sudden, with intensity building in a couple of days like a tropical storm. Gerry's wisdom will prepare you before it becomes a category-4 hurricane." -Dr. Ilker Baubars, Senior Deputy Dean, Graduate School of Industrial Administration, Carnegie Mellon University "Dealers, Healers, Brutes, and Saviors is must reading for any executive, who too often does not recognize a crisis until it's too late. Gerald Meyers's keen insight into crisis management has been invaluable to many corporate CEOs, including me." -John R. Hall, Retired Chairman of the Board and CEO, Ashland, Inc. "There's a huge range of responses that are feasible when you're faced with a crisis. Knowing how real people chose, acted, and succeeded in managing their crises is critical to solid decision-making. That's what this book is all about and why it is worth the investment." -Edward A. Snyder, Dean, The Darden School University of Virginia "Confronted by crisis, the successful leaders profiled in this fast-moving, readable book universally embrace risk, take charge, move quickly, often, save their companies." -James A. Henderson, Chairman and CEO Cummins Engine Company

Author Biography

<b>GERALD C. MEYERS</b>, a former Chairman and CEO of American Motors Corporation, is a well-known expert in the field of crisis management in business. He is currently a professor at the University of Michigan in Ann Arbor. Mr. Meyers also taught for more than a decade at the Graduate School of Industrial Administration at Carnegie Mellon University in Pittsburgh. Mr. Meyers is president of his own crisis management firm, headquartered in Michigan. <p> <b>SUSAN MEYERS</b> is a freelance writer and former newspaper editor. Together with her father, Gerald C. Meyers, she has coauthored and published over a dozen business commentaries in national newspapers including the New York Times, the Wall Street Journal, and the Los Angeles Times.

Table of Contents

Acknowledgments	ix
Preface	xiii
Unorthodox Operators: Taming Big Labor	1	(36)
Frank Vega at the Detroit Newspaper Agency	5	(16)
Peter J. Pestillo at Ford Motor Company	21	(8)
Gerald Greenwald at United Airlines	29	(8)
Peacemakers: Finding a Solution	37	(36)
Peter I. Bijur at Texaco	41	(14)
Henry Schacht at Lucent Technologies	55	(10)
Thomas G. Labrecque at Chase Manhattan Bank	65	(8)
Brilliant Brutes: Respected and Feared	73	(32)
Robert L. Crandall at American Airlines	77	(12)
Jerome B. York at Chrysler, IBM, and Tracinda	89	(10)
Sam Zell and his REITs	99	(6)
Healers: Restoring Health	105	(36)
Robert S. ``Steve'' Miller at Morrison Knudsen and Waste Management	109	(14)
Floyd Hall at Kmart	123	(10)
James B. Adamson at Advantica and Denny's	133	(8)
Dealmakers: Gutsy Gamblers	141	(36)
Keith R. McKennon and Richard A. Hazleton at Dow Corning	145	(14)
United Auto Workers President Stephen P. Yokich and General Motors	159	(10)
Alfred A. Checchi at Northwest Airlines	169	(8)
Sizzle Sellers: Winning the Heart of the Market	177	(30)
Vaughn L. Beals and Richard F. Teerlink at Harley-Davidson	181	(14)
Andrew S. Grove Dennis L. Carter at Intel	195	(12)
Saviors: Virtuoso Performers	207	(46)
Steven F. Goldstone at RJR Nabisco	211	(14)
Craig R. Lentzsch at Greyhound	225	(10)
Richard A. Snell at Federal-Mogul	235	(10)
Stephen M. Wolf at US Airways	245	(8)
Master Managers: Courage Meets Chaos	253	(6)
Index	259	(8)
About the Authors	267