Dealing with Difficult People 24 lessons for Bringing Out the Best in Everyone

by Brinkman, Rick; Kirschner, Rick

• ISBN13: 9780071416412
• ISBN10: 0071416412
• Edition: 1st
• Format: Spiral Bound
• Copyright: 2003-03-13
• Publisher: McGraw Hill

Summary

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIESThese quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

Table of Contents

Recognize the 10 most unwanted behaviors	p. 5
Choose your approach	p. 9
Understand the four intents	p. 13
Understand the first intent : get it done	p. 17
Understand the second intent : get it right	p. 21
Understand the third intent : get along	p. 25
Understand the fourth intent : get appreciated	p. 29
Recognize the results of threatened intents	p. 33
Reduce differences	p. 37
Listen to understand	p. 41
Reach a deeper understanding	p. 45
Speak to be understood	p. 49
Project and expect the best	p. 53
Bring out the best in the tank	p. 57
Bring out the best in the sniper	p. 61
Bring out the best in that know-it-all	p. 65
Bring out the best in the think-they-know-it-all	p. 69
Bring out the best in the grenade	p. 73
Bring out the best in the yes person	p. 77
Bring out the best in the maybe person	p. 81
Bring out the best in the nothing person	p. 85
Bring out the best in the no person	p. 89
Bring out the best in the whiner	p. 93
Take the first three action steps	p. 97
Table of Contents provided by Blackwell. All Rights Reserved.