Dealing with Dilemmas : Where Business Analytics Fall Short

by Frank Buytendijk

• ISBN13: 9780470768464
• ISBN10: 0470768460
• Format: eBook
• Copyright: 2010-07-01
• Publisher: Wiley

Summary

"Analytics are really important for optimizing the business. But for reaching real breakthroughs where you optimize and innovate at the same time, you need more than crunching the numbers. Buytendijk provides many practical examples and new ways of thinking on how to achieve that."

—Jeroen van Breda Vriesman, Member of the Board, Achmea

"All executives face dilemmas. Frank Buytendijk, a performance management expert, does a terrific job of combining research, executive perspectives, and a practical view to improve our leadership skills and help us reconcile dilemmas."

—Heidi Melin, Chief Marketing Officer, Polycom

"Frank excels in taking a broader view on performance management, and in being able to formulate his inspiring ideas and observations in a clear and understandable way. A formidable combination."

—Dr. Carsten Bange, founder and Managing Director of Business Application Research Center (BARC)

"Buytendijk challenges best practices and offers a new view on decision-making in business and the public sector."

—Dr. Edmund Stoiber, former Minister-President, Bavaria, Germany

"In this excellent book, Dealing with Dilemmas: Where Business Analytics Fall Short, author Frank Buytendijk explores dilemmas that frustrate those responsible for executing strategy . . . Frank Buytendijk is to be commended for the insights and awareness that this book brings to the market. It is an important work that will enhance the effectiveness of your organization."

—From the Foreword, Dr. David Norton, co-creator of the Balanced Scorecard

Table of Contents

Foreword

Preface

Acknowledgments

What's the Problem?

What Is a Dilemma?

A Short Overview of History

Strategy Is about Making Choices, or Is It?

What Is Strategy?

Strategy Content

Strategy Process

Strategy Context

Make the Choices that Create Options

All Kinds of Dilemmas, but Just a Few Types

Identifying Dilemmas using the Balanced Scorecard

Value or Profit?

Long-term or Short-term?

Top-down or Bottom up?

Inside-out or Outside-in?

Optimize or Innovate?

Listen or Lead?

Two Types

The Strategy Elastic

Strategic Bias

Neutral Zone

Strategically Stuck

Strategic Stretch

Strategy Elastic

Profiles in Performance

Time to Take that Look in the Mirror

Misalignment

Dealing with Dilemmas, or Not?

How Not to Deal with Dilemmas

How to Deal with Dilemmas: Either/Or

How to Deal with Dilemmas: And/And

The Right Mindset

Dealing with Dilemmas Roadmap

To Decide or Not to Decide, That's the Question

The Eye of Ambiguity

A Few Examples

This and That

Many-of-these versus Many-of-those

Lifting the Constraints

Efficient Frontiers

One-big-this versus One-big-that

Cost Cutting

Improvement of Return

One-big-this or One-big-that: Round Two

You and Me

Morality and Ethics

Three Elements to Resolve You-and-me Dilemmas

A Structured Approach

Top-down and Bottom-up

Value and Profit

Now and Later

Long term and Short term

Listen and Lead, Optimize and Innovate

Scenario Planning: Seeing What Others Don't

Scenario-based Strategy Maps

Case: Tier 1 Talent

Increasing the Stakes

Interorganizational Dilemmas

Stakeholder Alignment Map

Case: AgriProc

In Conclusion

Closing Thoughts

Meta-synthesis

Relationships, Human Behavior, and Culture

Appendix: Company Profiles

Achmea (Europe)

AgriProc (anonymized name, United States)

Cox Communications (United States)

Global Soft Commodities Singapore (anonymized, Singapore)

Publishing Corp (anonymized, English-speaking country)

National Central Bank (anonymized, Europe)

Novozymes (Denmark)

Polycom (United States)

Vopak (Netherlands)

Dick Berlijn (Netherlands)

Nirmal Hansra

Dr. Edmund Stoiber (Germany)

Notes

About the Author

Index

Table of Contents provided by Publisher. All Rights Reserved.