Decision-making Support Systems: Achievements and Challenges for the New Decade

by Mora, Manuel; Forgionne, Guisseppi A.; Gupta, Jatinder N. D.

• ISBN13: 9781591400455
• ISBN10: 1591400457
• Format: Hardcover
• Copyright: 2002-11-01
• Publisher: Igi Global

Summary

The book presents state of the art knowledge about Decision-Making Support Systems (DMSS). Its main goals are to help diffuse knowledge about effective methods and strategies for successfully designing, developing, implementing, and evaluating decision-making support systems, and to create an awareness among academicians and practitioners about the relevance of decision-making support systems in the current dynamic management environment. Decision-Making Support Systems: Achievements and Challenges for the New Decade is a comprehensive compilation of DMSS thought and vision, dealing with issues such as decision making concepts in organizations.

Table of Contents

Preface	viii
Manuel Mora
Guisseppi A. Forgionne
Jatinder N. D. Gupta
SECTION I: FOUNDATIONS AND ARCHITECTURES OF DMSS
An Architecture for the Integration of Decision Making Support Functionalities	1	(19)
Guisseppi A. Forgionne
Categorizing Decision Support Systems: A Multidimensional Approach	20	(8)
D. J. Power
Spatial Decision Support Systems	28	(12)
Peter B. Keenan
From Human Decision Making to DMSS Architecture	40	(32)
Jean-Charles Pomerol
France Frederic Adam
SECTION II: APPLICATIONS OF DMSS
DSS for Rescheduling of Railway Services Under Unplanned Events	72	(14)
B. Adenso-Diaz
J. Tuya
M. J. Suarez Cabal
M. Goitia-Fuertes
Using Decision Support Systems to Help Policy Makers Cope With Urban Transport Problems	86	(15)
Francesco Mazzeo Rinaldi
Donald Bain
Procedural Cuing Using an Expert Support System	101	(19)
Beverley G. Hope
Rosemary H. Wild
On the Ontology of a Decision Support System in Health Informatics	120	(23)
Pirkko Nykanen
Knowledge Management Support for Decision Making in the Pharmaceutical Industry	143	(14)
Rick Gibson
Customer Relationship Management at Harrah's Entertainment	157	(17)
Hugh J. Watson
Linda Volonino
SECTION III: ADVANCED IT FOR DMSS
Innovative Features in a Distributed Decision Support System Based on Intelligent Agent Technology	174	(19)
Nicholas V. Findler
Knowledge Warehouse: An Intelligent Analysis Platform for Enhancing Management Decision Process	193	(14)
Hamid Nemati
Natalie Steiger
David Steiger
Richard T. Herschel
Ripple Down Rules: A Technique for Acquiring Knowledge	207	(20)
Debbie Richards
Intelligent Support Framework of Group Decision Making for Complex Business Systems	227	(12)
Charu Chandra
Alexander V. Smirnov
How Synthetic Characters Can Help Decision Making	239	(18)
Giuliano Pistolesi
Using Narratives To Convey Knowledge in Decision Making Support Systems	257	(15)
Lee A. Freeman
SECTION IV: EVALUATION AND MANAGEMENT OF DMSS
Quality Factors for DMSS Assessment: An Application of Research Frameworks	272	(15)
Harold W. Webb
Surya B. Yadav
Executive Information Systems in Spain: A Study of Current Practices and Comparative Analysis	287	(18)
Jose L. Roldan
Antonio Leal
Critical Factors in the Development of Executive Systems---Leveraging the Dashboard Approach	305	(26)
Frederic Adam
Jean-Charles Pomerol
DMSS Implementation Research: A Conceptual Analysis of the Contributions and Limitations of the Factor-Based and Stage-Based Streams	331	(27)
Manuel Mora
Francisco Cervantes-Perez
Ovsei Gelman-Muravchik
Guisseppi A. Forgionne
Marcelo Mejia-Olvera
Alfredo Weitzenfeld-Reitel
SECTION V: CHALLENGES AND THE FUTURE OF DMSS
Evacuation Planning and Spatial Decision Making: Designing Effective Spatial Decision Support Systems Through Integration of Technologies	358	(16)
F. N. de Silva
R. W. Eglese
M. Pidd
Knowledge Management and Sharing	374	(18)
Bee K. Yew
WeiXiong Ho
Marvin D. Troutt
Decision Making Support Systems: Achievements, Challenges and Opportunities	392	(11)
Guisseppi A. Forgionne
Jatinder N. D. Gupta
Manuel Mora
About the Authors	403	(11)
Index	414