Delivering the Vision: Public Services for the Information Society and the Knowledge Economy

by Milner; Eileen

• ISBN13: 9780415241540
• ISBN10: 0415241545
• Format: Hardcover
• Copyright: 2002-06-28
• Publisher: Routledge

Summary

Delivering the Visionexplores the way in which public service 'visions' have developed globally and how successful they have been in contributing to major social and economic change. Contributions focus both on those factors critical to success and on reasons for failure, but a common theme to emerge across all contributions is the requirement for a clear political vision, commitment and leadership if the shift from traditional forms of social and economic organization to high-value, knowledge-intensive economies is to be safely negotiated.

Table of Contents

List of illustrations	viii
Notes on contributors	ix
Preface	xi
Acknowledgements	xvii
Delivering the vision: an introduction	1	(16)
Eileen M. Milner
Seven e-government milestones	17	(22)
Janet Caldow
Centrelink, changing culture and expectations	39	(24)
Sue Vardon
Brisbane - a reflection on a journey	63	(23)
Judith Dionysius
Beyond 20/20 vision, improving the human condition: a Canadian perspective	86	(25)
Dawn Nicholson-O'brien
Reasoned strategy or leap of faith? Knowledge management-led cultural change in Canadian public services	111	(23)
Susan Pollonetsky
Vision and leadership in the digital economy	134	(22)
Mary Harney
E-government, strategic change and organisational capacity	156	(16)
Paul Joyce
Delivering the vision: where are we going?	172	(3)
Eileen M. Milner
Index	175