Delmar’s Comprehensive Medical Assisting Administrative and Clinical Competencies

by Lindh, Wilburta Q.; Pooler, Marilyn S.; Tamparo, Carol D.; Dahl, Barbara M.

• ISBN13: 9781401881245
• ISBN10: 1401881246
• Edition: 3rd
• Format: Hardcover
• Copyright: 2005-08-16
• Publisher: CENGAGE Delmar Learning

Summary

This third edition is the most comprehensive and dynamic learning package on the market for Medical Assisting. It boasts the most skills and procedures covered and includes key areas either not found or lightly touched on in other books such as: History of Medicine, Professional Procedures, coverage of OSHA and CLIA, and transcription. All ABHES and CAAHEP competencies are covered. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Comprehensive Medical Assisting: Administrative and Clinical Competencies provides more opportunity for critical thinking through case studies, critical thinking questions, scenarios, and features tying to both of Delmar's Medical Assisting DVD series. The book also emphasizes softer skills such as professionalism and practical skills including how to comply with HIPAA regulations and deal with privacy issues on the job. Delmar is a part of Cengage Learning.

Author Biography

Barbara M. Dahl is a tenured faculty member at Whatcom Community College in Bellingham, Washington, and has been the Medical Assisting Program Coordinator and Department Chair since 1991.

Table of Contents

About the Authors	p. xv
Acknowledgments	p. xvii
Reviewers	p. xix
List of Procedures	p. xxii
Preface	p. xxv
How to Use This Book	p. xxviii
How to Use the Student Software CD	p. xxx
General Procedures	p. 1
Introduction to Medical Assisting and Health Professions	p. 2
Medical Assisting as a Profession	p. 3
Health Care Settings and the Health Care Team	p. 17
History of Medicine	p. 32
The Therapeutic Approach	p. 41
Therapeutic Communication Skills	p. 42
Coping Skills for the Medical Assistant	p. 60
The Therapeutic Approach to the Patient with a Life-Threatening Illness	p. 70
Responsible Medical Practice	p. 81
Legal Considerations	p. 82
Ethical Considerations	p. 105
Emergency Procedures and First Aid	p. 119
Administrative Procedures	p. 161
Integrated Administrative Procedures	p. 162
Creating the Facility Environment	p. 163
Computers in the Ambulatory Care Setting	p. 173
Telecommunications	p. 196
Patient Scheduling	p. 224
Medical Records Management	p. 245
Written Communications	p. 273
Transcription	p. 305
Managing Facility Finances	p. 325
Daily Financial Practices	p. 326
Medical Insurance	p. 352
Medical Insurance Coding	p. 373
Billing and Collections	p. 402
Accounting Practices	p. 421
Clinical Procedures	p. 435
Integrated Clinical Procedures	p. 436
Infection Control, Medical Asepsis, and Sterilization	p. 437
Taking a Medical History, the Patient's Chart, and Methods of Documentation	p. 500
Vital Signs and Measurements	p. 526
The Physical Examination	p. 559
Assisting with Specialty Examinations and Procedures	p. 582
Obstetrics and Gynecology	p. 583
Pediatrics	p. 620
Male Reproductive System	p. 654
Gerontology	p. 665
Examinations and Procedures of Body Systems	p. 679
Advanced Techniques and Procedures	p. 756
Assisting with Office/Ambulatory Surgery	p. 757
Diagnostic Imaging	p. 813
Rehabilitation and Therapeutic Modalities	p. 827
Nutrition in Health and Disease	p. 856
Basic Pharmacology	p. 882
Calculation of Medication Dosage and Medication Administration	p. 906
Electrocardiography	p. 960
Laboratory Procedures	p. 990
Safety and Regulatory Guidelines in the Medical Laboratory	p. 991
Introduction to the Medical Laboratory	p. 1011
Phlebotomy: Venipuncture and Capillary Puncture	p. 1031
Hematology	p. 1074
Urinalysis	p. 1096
Basic Microbiology	p. 1129
Specialty Laboratory Tests	p. 1157
Professional Procedures	p. 1191
Office and Human Resources Management	p. 1192
The Medical Assistant as Office Manager	p. 1193
The Medical Assistant as Human Resources Manager	p. 1225
Entry into the Profession	p. 1240
Preparing for Medical Assisting Credentials	p. 1241
Employment Strategies	p. 1252
Glossary of Terms	p. 1274
Common Medical Abbreviations and Symbols	p. 1300
Medical Assistant Role Delineation Chart	p. 1307
Top 50 Prescriptions for 2003 by Number of U.S. Prescriptions Dispensed	p. 1309
Index	p. 1310
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