The Design of Computer Supported Cooperative Work and Groupware Systems

by Shapiro, Dan S.; Tauber, Michael J.; Traunmuller, Roland

• ISBN13: 9780444819987
• ISBN10: 0444819983
• Format: Hardcover
• Copyright: 1996-05-01
• Publisher: Elsevier Science Ltd

Table of Contents

Preface
List of Contributors
Introduction: A Technology for the Information Society	p. 1
Section Introduction: Ethnography and Design	p. 13
Ethnographic Workplace Studies and CSCW	p. 17
Paperwork and its Lessons for Database Systems: an Initial Assessment	p. 43
Section Introduction: Requirements and Principles for Groupware Design	p. 69
Requirements for the Human Centred Design Of Groupware	p. 77
Approaching Design for Integrated CSCW-DAI Systems	p. 101
Incorporating Multiple Levels of Information Processing in CSCW: An Integrated Design Approach	p. 119
Metaphors as Requirement Analysis Tools: The Market Metaphor in CSCW System Design	p. 135
Section Introduction: CSCW Languages and Environments	p. 153
Putting it all Together: Requirements for a CSCW Platform	p. 157
A CSCW Design Tool Based on Generic Objects	p. 177
Modelling Cooperative Work Settings with Active Workspaces	p. 195
VENUS: A Tele-Communication Environment to Support Awareness for Informal Interactions	p. 227
Feedback in Computer Supported Cooperation Systems: User Interface Design for a Talk-Like Tool	p. 241
A Lotos Specification of a CSCW Tool	p. 259
Section Introduction: Combining Approaches	p. 281
Coping with Active Subjects: the Emergence of CSCW from IS and HCI Traditions	p. 287
Ferrets in a Sack? Ethnographic Studies and Task Analysis in CSCW	p. 309
A Contingency Model for Groupware Design	p. 331
Information Systems in Public Administration: From Transaction Processing to Computer Supported Cooperative Work	p. 349
Section Introduction: Re-evaluating CSCW Systems	p. 371
System Design for Cooperative Work in the Language Action Perspective: A Case Study of The Coordinator	p. 377
Issues in the Design of Collaborative Systems: Lessons from ConversationBuilder	p. 401
Use, Design and Evaluation: Steps towards an Integration	p. 423
Beyond Design: Social Learning and Computer-Supported Cooperative Work - some Lessons from Innovation Studies	p. 445
Name Index	p. 465
Subject Index	p. 473
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