Preface | |
Assessing Current Practices | |
Contemporary Issues in Social Service Program Planning and Administration | |
Chapter Overview | |
The Era of Accountability | |
The Logic Model | |
Community Focus | |
The Issue of Effectiveness | |
Assessing an Existing Program | |
What Is Effectiveness-Based Program Planning? | |
Using Effectiveness Principles to Understand Existing Programs | |
Problem Analysis/Needs Assessment | |
The Contribution of Theory to Program Planning | |
Chapter Overview | |
The Use of Theory in Program Planning | |
Theory of Practice | |
Theory in Practice | |
Theory of Program Planning | |
Types of Planning | |
Theory in Program Planning | |
Understanding Social Problems | |
Chapter Overview | |
Addressing Social Problems | |
Stating Problems as Solutions | |
The Need for a New Approach | |
Identifying a Social Condition | |
Defining Problems | |
Frameworks for Problem Analysis | |
Needs Assessment: Theoretical Considerations | |
Chapter Overview | |
The Concept of Need | |
Theoretical Understandings of Need | |
Needs Assessment and the Planning Process | |
Factors Influencing the Definition of Need | |
Different Perspectives on Need | |
Need Categories and the Planning Process | |
Determining Who Is in Need | |
Two Major Problems: Reliability and Availability of Data | |
Needs Assessment: Approaches to Measurement | |
Chapter Overview | |
Methodologies Used in Measuring Need | |
Extrapolating From Existing Studies (Normative Need) | |
Using Resource Inventories (Normative Need) | |
Using Service Statistics (Expressed Need) | |
Conducting a Social Survey (Perceived Need) | |
Holding a Public Forum (Perceived Need) | |
Selecting the Best Method | |
Approaches Useful for Locating Concentrations of High-Risk Groups | |
Concluding Comments on Needs Assessment | |
Planning, Designing, and Tracking The Intervention | |
Selecting the Appropriate Intervention Strategy | |
Chapter Overview | |
The Program Hypothesis | |
Types of Program Hypotheses | |
The Process of Developing a Program Hypothesis | |
Program Hypotheses and the Idea of Consequences | |
From Program Hypothesis to Service | |
Incorporating Problem Analysis Into Program Design | |
Setting Goals and Objectives | |
Chapter Overview | |
Goals and Objectives: A Framework for Action | |
From Program Hypothesis to Goals and Objectives | |
The Function of a Mission Statement | |
The Formulation of Goals | |
The Formulation of Objectives | |
Requirements for All Objectives | |
Outcome Objectives | |
Process Objectives and Activities | |
Integrating Outcome Objectives, Process Objectives, and Activities | |
Designing Effective Programs | |
Chapter Overview | |
The Significance of Program Design | |
Designing the Elements of a System | |
Defining the Elements of a Program | |
The Relationship Between Objectives and System Components | |
Specifying the Program Hypothesis | |
Using Management Information | |
Chapter Overview | |
Documentation Practices in Social Services | |
Designing a Data Collection System for a Program | |
Calculating The Costs and Value of The Intervention | |
Budgeting for Control, Management, and Planning | |
Chapter Overview | |
The Differences Between Budgeting and Accounting | |
The Principal Purposes of Budgeting | |
Budgeting and the Systems Framework | |
Models of the Budgetary Process | |
Major Budgeting Systems | |
Dealing With Revenue Increases and Decreases | |
Budgeting in Social Service Agencies Today | |
Line-Item, Functional, and Program Budgeting Systems | |
Chapter Overview | |
The Focus of Major Budgeting Systems | |
Line-Item Budgeting Systems | |
The Link Between Line-Item Budgeting and Functional and Program Budgeting | |
Functional Budgeting Systems | |
Program Budgeting Systems | |
A Comprehensive Budgeting System | |
Performance Measurement, Monitoring, and Program Evaluation: Data Requirements | |
Chapter Overview | |
The Link Between Performance Measurement, Monitoring and Evaluation, and Management Information Systems | |
Feedback and Self-Evaluating Systems | |
Performance Measurement | |
Monitoring | |
Program Evaluation | |
Program Data Requirements | |
Performance Measurement, Monitoring, Program Evaluation, and Program Data | |
The Utility of Performance Measurement, Monitoring, and Program Evaluation | |
Program Impact Evaluation and Hypothesis Testing | |
Chapter Overview | |
Differentiating Program Evaluation From Performance Measurement | |
Impact Program Evaluation | |
Impact Program Evaluation and Hypothesis Testing | |
Research Designs for Impact Program Evaluation | |
A Concluding Comment | |
About the Authors | |
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