Determining Project Requirements, Second Edition: Mastering the BABOK« and the CBAP« Exam

by Jonasson; Hans

• ISBN13: 9781439896518
• ISBN10: 1439896518
• Edition: 2nd
• Format: Hardcover
• Copyright: 2012-09-17
• Publisher: Auerbach Public

Summary

From enterprise analysis to planning requirements gathering and documentation, this book covers the entire business analysis cycle as well as modeling techniques. The second edition of this popular reference aligns with the BABOK®Guide 2.0 to provide an even better tool for preparing to take the Certified Business Analysis Professional (CBAP®) examination. The text covers all of the BABOK®knowledge areas and features a new preparatory section that contains 300 questions. With its many examples and business requirements document templates, this book is ideal for practitioners. Students of business analysis will benefit from the book's case study, exercises, and solutions.

Table of Contents

Foreword to the First Edition	p. xiii
Preface	p. xv
About the Author	p. xvii
Introduction	p. 1
Objectives	p. 2
Overview	p. 2
Early Days	p. 3
Project Management Institute'	p. 5
International Institute of Business Analysis™	p. 6
Role of the Business Analyst	p. 7
Where Is It All Going?	p. 9
Book Project	p. 9
Summary	p. 10
Activity	p. 10
Laying the Foundation	p. 11
Objectives	p. 11
Overview	p. 12
Life Cycle Definitions	p. 12
What Is a Body of Knowledge?	p. 15
Overview of PMI Applicable Standards	p. 15
Overview of IIBA Framework and Standards	p. 17
SEI-CMMI and Applicability	p. 19
Requirements Management	p. 20
Requirements Development	p. 21
Which Standard to Use?	p. 22
Comments on Tool Standards	p. 23
Business Analyst's Skills	p. 23
Analysis Skills	p. 23
Business Knowledge	p. 24
IT Knowledge	p. 25
Meeting and Presentation Skills	p. 25
Decision Making, Negotiation, Conflict Resolution, and Escalation Skills	p. 26
Questioning Skills, Systems Thinking, and Logic	p. 26
Leadership Skills	p. 27
Summary	p. 27
Activity	p. 27
CBAP Test Questions	p. 28
Business Analysis Planning and Monitoring	p. 37
Objectives	p. 37
Overview	p. 38
The IIBA View	p. 38
Plan the Business Analysis Approach	p. 38
Overview of Approaches	p. 40
Selecting and Customizing a Process	p. 41
Waterfall	p. 43
Iterative	p. 45
Agile	p. 48
Conduct Stakeholder Analysis	p. 54
User Profiling	p. 56
Experienced or Novice Users	p. 58
Full-Time or Part-Time Users	p. 59
Organizational Entities	p. 59
Internal or External Users	p. 59
Language and Cultural Differences	p. 60
Geographical Differences	p. 60
Plan Business Analysis Activities	p. 60
Project Overview and Background	p. 61
Scope and Deliverables	p. 62
Project Activities	p. 62
Roles and Responsibilities	p. 64
Resource Plan	p. 64
Requirements Risk Plan	p. 65
Manage Changes to Requirements	p. 66
Plan Business Analysis Communications	p. 66
Plan Requirements Management Process	p. 67
Manage Business Analysis Performance	p. 68
General Guidelines for the Requirements Plan	p. 69
Risk	p. 69
Step 1: Develop the Risk Management Approach	p. 69
Step 2: Identify Risks	p. 70
Step 3: Assess Risks	p. 71
Step 4: Respond to Risks	p. 72
Step 5: Monitor and Control Risks	p. 73
Estimating	p. 73
Laying Out Tasks	p. 74
Costing	p. 75
Tracking and Reporting	p. 76
Kick-Off Meeting	p. 76
Summary	p. 77
Activity	p. 78
CBAP Test Questions	p. 79
Elicitation	p. 89
Objectives	p. 89
Overview	p. 90
The IIBA View	p. 90
How to Select the Right Technique for Gathering Requirements	p. 92
Different Ways for Different Customers	p. 93
Different Ways for Different Categories	p. 94
Impact of Globalization	p. 94
Customer Interviews	p. 96
Observation or Job Shadowing	p. 104
Studying Existing Systems	p. 106
Studying Interfaces	p. 107
Surveys	p. 109
Discovery/JAD/Facilitated Sessions	p. 111
History	p. 112
Characteristics of a JAD Project	p. 112
What Is Created in a JAD Session?	p. 112
JAD Participants	p. 113
Facilitator	p. 113
Business Analyst	p. 115
Scribe	p. 115
User (Customer)	p. 116
Subject Matter Experts	p. 117
Developer	p. 117
Sponsor	p. 118
Observers	p. 118
The JAD Process	p. 118
Establish Goals and Objectives	p. 119
Prepare for the Session	p. 119
Conduct the Session	p. 121
Follow-Up	p. 125
Facilitation	p. 125
Summary	p. 128
Focus Groups	p. 128
Market Research	p. 129
Evaluate "Best Practices"	p. 130
Prototyping	p. 131
Storyboarding	p. 133
Idea-Generating Techniques (Brainstorming)	p. 135
Basic Brainstorming	p. 136
Anonymous Brainstorming	p. 137
Affinity Diagramming	p. 138
Brainstorming with One Person	p. 139
Brainstorming for a Virtual Team	p. 139
Summary	p. 140
Tools for Virtual Environments	p. 140
Requirements Prioritization Techniques	p. 141
Dollar Approach	p. 142
Forced Pair Ranking	p. 143
Density Dotting	p. 144
Analytical Hierarchy Process	p. 145
Summary	p. 145
Summary	p. 146
Activity	p. 146
CBAP Test Questions	p. 146
Requirements Management and Communication	p. 159
Objectives	p. 160
Overview	p. 160
The IIBA Tasks	p. 160
Manage Solution Scope and Requirements	p. 161
Manage Requirements Traceability	p. 161
Maintain Requirements for Reuse	p. 162
Prepare Requirements Package	p. 162
Communicate Requirements	p. 167
Summary	p. 169
Activity	p. 169
CBAP Test Questions	p. 169
Enterprise Analysis	p. 175
Objectives	p. 175
Overview	p. 176
The IIBA Tasks	p. 177
Define the Business Need	p. 179
Assess Capability Gaps	p. 185
Determine the Approach to Finding a Solution	p. 187
Define Solution Scope	p. 187
Business Goals and Objectives	p. 188
Assumptions	p. 189
Constraints	p. 189
Scope Statement	p. 189
Impacted Organizations	p. 190
Define the Business Case	p. 191
Conducting the Initial Risk Assessment	p. 192
Preparing the Decision Package	p. 193
Understanding the Business	p. 194
Business Models	p. 195
Organization Charts	p. 196
Infrastructure Models	p. 196
Business Location Models	p. 197
Business Events	p. 198
Business Entity Models	p. 199
Business Process Models	p. 200
Summary	p. 202
Activity	p. 202
CBAP Test Questions	p. 203
Requirements Analysis	p. 213
Objectives	p. 214
Overview	p. 214
The IIBA Tasks	p. 217
Prioritize Requirements	p. 217
Organize Requirements	p. 218
How Much Detail Do You Need?	p. 221
Stakeholder-Based Classification	p. 223
Sequence-Oriented Classification	p. 224
Purpose-Based Classification	p. 230
Combining Structures	p. 230
Specify and Model Requirements	p. 231
Process Models	p. 231
Data Models	p. 235
Data Flow Diagrams	p. 240
The Unified Modeling Language Family	p. 244
Matrix Documentation	p. 258
How to Decide Which Model to Select	p. 259
Text Documentation	p. 259
Validating the Requirements	p. 262
Summary	p. 262
Activity	p. 262
CBAP Test Questions	p. 263
Solution Assessment and Validation	p. 277
Objectives	p. 277
Overview	p. 278
The IIBA Tasks	p. 278
The Importance of Alternative Solutions	p. 279
Selecting a Solution	p. 283
Matching the Solution to the Needs of the Customer	p. 284
Support Testing and Quality Assurance	p. 285
Validation versus Verification	p. 286
Planning for the Test	p. 288
Types of Tests	p. 290
Evaluating Customer Satisfaction	p. 293
Implementing and Supporting the Solution	p. 293
Summary	p. 294
Activity	p. 295
CBAP Test Questions	p. 295
Preparing for the Test	p. 301
Taking the Test	p. 302
Swede-Mart Case Study	p. 303
Introduction	p. 303
Strategy	p. 303
Industry Background	p. 304
Project Background	p. 304
Distribution Center/Inventory Operations	p. 305
Product Lines	p. 305
Purchasing	p. 306
Receiving	p. 306
Accounts Payable	p. 306
Order Processing and Shipping	p. 307
Reporting	p. 308
Summary	p. 308
Interview with Store Buyer	p. 308
Answers to Test Questions	p. 309
	p. 309
	p. 312
	p. 316
	p. 322
	p. 324
	p. 329
	p. 335
Activity Solutions for Swede-Mart Case Study	p. 339
	p. 339
	p. 340
	p. 341
	p. 346
	p. 347
	p. 347
	p. 348
	p. 351
Acronyms	p. 353
Business Requirements Document Templates	p. 355
United Nations Organizational Chart	p. 375
Sources and Bibliography	p. 377
Index	p. 379
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