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Acknowledgements | p. 1 |
Dare to be Different | p. 1 |
Undeniable Reasons | p. 1 |
Facts and Realities | p. 1 |
Gaps in Prior Studies | p. 2 |
Resulting Purposes of this Book | p. 5 |
Golden Differences | p. 5 |
Dare to be Accurate | p. 7 |
Culture | p. 7 |
Reviewing the Concept of Culture | p. 7 |
Culture Does Matter | p. 10 |
Cultural Diversity | p. 11 |
Reviewing the Concept of Cultural Diversity | p. 11 |
Toward a Scientific Approach of Measuring Cultural Diversity | p. 14 |
Influences of Cultural Diversity on Management | p. 16 |
Toward a Scientific Approach of Measuring the Effects of Cultural Diversity on the Workplace Environment, the Management, and the Organizational Performance | p. 26 |
Limits and Problems of Prior Concepts | p. 27 |
The Concept of "Divide and Rule" | p. 27 |
The Concept of "Melting Pot" | p. 28 |
The Concept of "Salad Bowl" | p. 29 |
The Concept of Cross-cultural Interface Management | p. 29 |
Core Competence and Organizational Learning | p. 32 |
The Concept of Core Competence | p. 32 |
Anatomy and Evolution of Core Competence | p. 34 |
The Linkage between Organizational Learning and Core Competence | p. 35 |
Dare to be Effective | p. 36 |
Definition of Multicultural Management | p. 36 |
Model for an Effective Multicultural Management | p. 36 |
Toward Success Sharing | p. 37 |
Toward Mental Models Sharing | p. 43 |
Toward Vision Sharing | p. 54 |
Toward Core Competence Development | p. 56 |
Toward Co-success | p. 61 |
Specific Hypotheses | p. 62 |
Effects of Cultural Distances | p. 62 |
Conditions for an Effective Multicultural Management | p. 65 |
Linkage Between Core Competence Development and Performance | p. 70 |
Standing in the Gap | p. 71 |
Quantitative Study | p. 71 |
Questionnaire for the Management | p. 71 |
Questionnaire for the Employees | p. 72 |
Case Study | p. 77 |
Purpose and Design of the Interview | p. 77 |
Contents of the Interview | p. 77 |
Process of the Interview | p. 77 |
Quantitative Analysis: the Cases of Kraoma and Star | p. 79 |
Presentation of Madagascar | p. 79 |
Geographical Situation | p. 79 |
Population and Cultures | p. 79 |
Historical Background | p. 83 |
Madagascarian Organizations | p. 87 |
Presentation of the Companies | p. 87 |
Kraomita Malagasy (Kraoma) | p. 87 |
Star-Madagascar (Star) | p. 94 |
Kraoma | p. 101 |
Responses to Questionnaires | p. 101 |
The Sampled Employees | p. 101 |
Measurement of Cultural Diversity | p. 102 |
Hypotheses Testing | p. 108 |
Interpretations, Findings, and Discussions | p. 137 |
Star | p. 146 |
Responses to Questionnaires | p. 146 |
The Sampled Employees | p. 146 |
Measurement of Cultural Diversity | p. 148 |
Hypotheses Testing | p. 153 |
Interpretations, Findings, and Discussions | p. 185 |
Summary: A Comparison of the Two Studied Companies | p. 193 |
Similarities | p. 193 |
Differences | p. 196 |
Case Analysis: the Case of Ericsson Toshiba | p. 199 |
The Firm's Outline | p. 199 |
The Firm's Workforce | p. 200 |
The Firm's Core Competence | p. 201 |
The Third Group's Strategic Functions | p. 202 |
The New Concept of Contextual Switching | p. 207 |
Concluding and Further Thoughts | p. 210 |
Conclusion | p. 210 |
Implications | p. 211 |
Theoretical Implications | p. 211 |
Managerial Implications | p. 212 |
Further Research | p. 214 |
References | p. 215 |
Indicators of the Selected Cultural Dimensions | p. 231 |
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