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9780470588208

Developing Your Conflict Competence : A Hands-on Guide for Leaders, Managers, Facilitators, and Teams

by ;
  • ISBN13:

    9780470588208

  • ISBN10:

    0470588209

  • Format: eBook
  • Copyright: 2010-01-01
  • Publisher: Jossey-Bass
  • Purchase Benefits
List Price: $35.00
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Summary

A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, this book shows how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.

Table of Contents

Preface: What's a Hands-On Guide and Why Should
Be Interested?
Introduction
Cognitive Aspects of Conflict
The Emotional Side of Conflict
Engaging Conflict Constructively
Team Confl ict Competence
Organizational Conflict Competence
Resources
References
The Authors
Index
About the Center for Creative Leadership
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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