Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (Cahps)

by Quigley, Denise D.; Farley, Donna O.; Brown, Julie A.; Elliott, Marc N.; Vries, Han de

• ISBN13: 9780833040022
• ISBN10: 0833040022
• Edition: 1st
• Format: Paperback
• Copyright: 2006-10-15
• Publisher: RAND CORPORATION

Summary

Using a structured consensus process, RAND worked with health plans to identify the specific issues of concern to them regarding the usability of CAHPS results for quality-improvement actions. Results of interviews with health plans confirmed their desire to have supplemental items available that they could use to collect more action-oriented data for quality improvement. In response to this issue, priority domains-coordination of care, access to care, information and materials, and customer service-and topic areas for item development were identified, and items for those areas were developed and field-tested.

Table of Contents

The context : making CAHPS more usable for quality improvement	p. 1
Diagnosing the problem	p. 3
Identifying priority topic areas	p. 9
Developing specific items within the priority topic areas	p. 15
Testing candidate supplemental QI items for CAHPS	p. 23
Discussion and conclusion	p. 37
Design and methods for the health plan interviews	p. 39
Reliability of ratings of importance of QI items	p. 45
New CAHPS supplemental items for quality improvement	p. 51
Supplemental quality improvement (QI) items in the field test	p. 53
Correlations of supplemental QI items	p. 61
Table of Contents provided by Blackwell. All Rights Reserved.