9780143118442

Difficult Conversations : How to Discuss What Matters Most

by
  • ISBN13:

    9780143118442

  • ISBN10:

    0143118447

  • Edition: 10th
  • Format: Paperback
  • Copyright: 2010-11-02
  • Publisher: Penguin Group USA

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Buyback Icon We Buy This Book Back!
    In-Store Credit: $1.05
    Check/Direct Deposit: $1.00
    PayPal: $1.00
List Price: $18.00 Save up to $12.60
  • Rent Book
    $5.40
    Add to Cart Free Shipping Icon Free Shipping

    TERM
    PRICE
    DUE
    IN STOCK USUALLY SHIPS IN 24 HOURS.
    *This item is part of an exclusive publisher rental program and requires an additional convenience fee. This fee will be reflected in the shopping cart.

Supplemental Materials

What is included with this book?

Summary

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.

From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.

You'll learn how to:

• Decipher the underlying structure of every difficult conversation

• Start a conversation without defensiveness

• Listen for the meaning of what is not said

• Stay balanced in the face of attacks and accusations

• Move from emotion to productive problem solving

Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. This textbook shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.

Author Biography

Douglas Stone, Bruce Patton and Sheila Heen are members of the Harvard Negotiation Project at Harvard Law School in Cambridge, Massachusetts.

Rewards Program

Reviews for Difficult Conversations : How to Discuss What Matters Most (9780143118442)