Dimensions of the Hospitality Industry, Third Edition Package (includes Text and NRAEF Workbook), Student Workbook

by Paul R. Dittmer (New Hampshire College); National Restaurant Association Educational Foundation

• ISBN13: 9780471216858
• ISBN10: 0471216852
• Edition: 3rd
• Format: Paperback
• Copyright: 2002-02-01
• Publisher: Wiley

Summary

Dimensions of the Hospitality Industry, Third Edition, offers students a dynamic and accessible introduction to the broad world of hospitality and tourism. Newly revised and updated, this Third Edition gives students the foundation they need to prepare for managerial careers in this rapidly growing field.Organized into seven major sections, the book begins with an overview of the hospitality industry and concludes with a discussion of the significant issues facing managers today and in the future. It covers the history of the industry and provides an introduction to the management and operation of the three principal segments: food and beverage; lodging; and travel and tourism.The book offers focused coverage of each sector within hospitality: food and beverage, lodging, and travel and tourism. examines the size, scope, and operations of each of these key areas and shares essential information on related concepts products, and services. Throughout the text, this Third Edition brings the material out of the classroom and into the real world with a set of powerful new learn-ing tools.

Author Biography

Paul R. Dittmer was formerly an associate professor in the Department of Hospitality Management at New Hampshire College in Manchester, New Hampshire

Table of Contents

Preface	p. ix
Acknowledgments	p. xi
Introduction	p. 1
Dimensions of the Hospitality Industry: A Career Overview	p. 3
Foundations	p. 27
Hospitality Foundations: Early Development of the Hospitality Industry	p. 29
The Hospitality Industry in the United States: The Twentieth Century	p. 67
Food and Beverage Perspectives	p. 109
Dimensions of Food and Beverage	p. 111
Food and Beverage Facilities	p. 143
Food and Beverage Operations	p. 173
Lodging Perspectives	p. 201
Dimensions of Lodging	p. 203
Lodging Facilities	p. 231
Lodging Operations	p. 259
Hospitality Management Perspectives	p. 289
Hospitality Operations Management	p. 291
Travel and Tourism Perspectives	p. 333
Dimensions of Travel and Tourism	p. 335
Travel Services	p. 365
Recreation, Entertainment, and Other Tourism Attractions	p. 391
Future Perspectives	p. 417
Hospitality and Tourism Tomorrow: An Issues Overview	p. 419
Glossary	p. 441
Index	p. 463
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