Dinosaur Brains Dealing with All THOSE Impossible People at Work

by BERNSTEIN, ALBERT J.

• ISBN13: 9780345410214
• ISBN10: 0345410211
• Format: Paperback
• Copyright: 1996-09-29
• Publisher: Ballantine Books

Summary

This book will help you deal with your employees and co-workers by giving you the keys to understanding the way their brains--and yours--work. Using the metaphor of the dinosaur brain, the authors detail a whole range of human responses dictated by a part of the human brain sometimes beyond our control. They then show you what to expect from that part of the brain and how to be prepared for it, including such problems as turf battles, reflexive competitiveness, and office courtship. Outlines the rules of lizard logic, and how to use them to your advantage.

Author Biography

Albert J. Bernstein, Ph.D., is a clinical psychologist and business consultant Sydney Craft Rozen is a writer and editor based in Bothell, Washington

Table of Contents

Introduction	p. xi
What Is the Dinosaur Brain?	p. 1
The Dinosaur Brain and Lizard Logic	p. 3
How the Dinosaur Brain Works	p. 9
The Rules of Lizard Logic	p. 15
Get It Now!	p. 17
The Triple F Response: Fight, Flight or Fright	p. 27
Be Dominant!	p. 37
Defend the Territory!	p. 45
Get the Mate!	p. 57
If It Hurts, Hiss!	p. 67
Like Me, Good; Not Like Me, Bad	p. 77
Using Lizard Logic	p. 87
Avoiding the Reptile Response	p. 89
Bad Moods and Internal Television	p. 95
Irritability	p. 99
Manipulation	p. 107
The Positive Uses of Anger	p. 119
Angry Clients	p. 125
The Customer Service Model	p. 131
Motivating Yourself and Your Employees	p. 135
Stress Is Not the Enemy	p. 141
Is Your Mind Out of Shape?	p. 147
Long-Term Planning	p. 151
Making Waves	p. 157
It's Lonely at the Top	p. 165
The Captain Kirk Management Style	p. 171
The Mentor Relationship	p. 173
Why People Get Involved in Office Romances	p. 181
How to Save Yourself If Your Company Is "One Big Happy Family"	p. 187
Corporate Juvenile Delinquents	p. 197
Dealing with Old Dinosaurs	p. 207
Labor and Management	p. 215
The Customer from Outer Space	p. 221
Gravity	p. 225
Habit and Ritual	p. 229
Management by Mind-Reading: The Case Against Bad Attitude	p. 237
How to Make Your Colleagues Mad at You	p. 241
Afterword	p. 247
Suggested Readings	p. 249
Index	p. 251
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