Dispute Resolution And Lawyers

by Riskin, Leonard L.; Westbrook, James E.; Guthrie, Chris; Heinsz, Timothy J.; Reuben, Richard C.; Robbennolt, Jennifer K.

• ISBN13: 9780314253071
• ISBN10: 0314253076
• Edition: 3rd
• Format: Hardcover
• Copyright: 2005-09-15
• Publisher: West Academic

Summary

This classic casebook approaches dispute resolution from the unique perspective of lawyers, including their various roles as counselors, advocates, and dispute resolution specialists, and as human beings involved in these processes. While retaining its familiar style, organization, accessibility and sense of humor, the new edition also updates this classroom-tested casebook with all major cases and practice, empirical, and theoretical developments, and gives special emphasis to problem-solving and understanding and managing conflict.

Table of Contents

Preface	vii
Acknowledgments	xiii
Overview of Dispute Resolution & Conflict Management	1	(82)
The Nature of Conflict and Disputes	2	(10)
Sources of Conflict	2	(1)
Theoretical Underpinnings	3	(1)
Individual Characteristics Theories	3	(1)
Social Process Theories	3	(1)
Social Structure Theories	4	(1)
Notes and Questions	4	(2)
An Analytical Approach	6	(1)
The Dynamics of Conflict Resolution: A Practitioner's Guide	6	(1)
Bernard Mayer
Notes and Questions	7	(2)
The Life Cycle of a Dispute	9	(3)
An Introduction to the Alternative Processes for Resolving Disputes	12	(8)
Adjudicative Processes	14	(1)
Consensual Processes	15	(1)
Mixed Processes	16	(2)
Confusion About the Processes	18	(2)
What Process is Appropriate?	20	(42)
The Great Debate Over Settlement and ADR	20	(1)
The Strong View	21	(1)
Owen M. Fiss, Against Settlement	21	(6)
The Responses	27	(1)
Whose Dispute Is It Anyway?: A Philosophical and Democratic Defense of Settlement (In Some Cases)	27	(4)
Carrie Menkel-Meadow
Notes and Questions	31	(3)
The Institutionalization of ADR	34	(1)
Institutionalization in the Courts	34	(1)
Isn't There a Better Way?: Annual Report on the State of the Judiciary	34	(2)
Warren E. Burger
Varieties of Dispute Processing	36	(3)
Frank E.A. Sander
Notes and Questions	39	(1)
Many Doors? Closing Doors? Alternative Dispute Resolution and Adjudication	40	(4)
Judith Resnik
Notes and Questions	44	(2)
Institutionalization in Administrative Agencies	46	(1)
Notes	46	(2)
Institutionalization in the Private Sphere	48	(1)
Contract and Conflict Management	48	(2)
Thomas J. Stipanowich
Constitutional Gravity: A Unitary Theory of Alternative Dispute Resolution and Public Civil Justice	50	(3)
Richard C. Reuben
Notes and Questions	53	(1)
Choosing a Process	54	(1)
The Dynamics of Conflict Resolution	54	(2)
Bernard Mayer
Notes and Questions	56	(1)
Counseling Concerning Alternative Dispute Resolution: The Counselor-at-Law: A Collaborative Approach to Client Interviewing and Counseling	57	(2)
Robert F. Cochran, Jr.
John M.A. Dipippa
Martha M. Peters
Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict	59	(2)
William L. Ury
Jeanne M. Brett
Stephen B. Goldberg
Notes	61	(1)
What are the Roles of the Lawyer?	62	(21)
Headwinds: Obstacles to Appropriate Involvement of Lawyers in Alternatives to Traditional Litigation	63	(1)
Professional Responsibility: Report of the Joint Conference	64	(2)
Lon L. Fuller
John D. Randall
Lawyers' Ethics in an Adversary System	66	(1)
Monroe Freedman
Mediation and Lawyers	66	(3)
Leonard L. Riskin
Notes and Questions	69	(2)
The Unspoken Resistance to Alternative Dispute Resolution	71	(1)
Marguerite Millhauser
The War Prayer, In the Complete Short Stories and Famous Essays of Mark Twain 861--863 (Collier 1928)	72	(3)
Mark Twain
Notes and Questions	75	(2)
Tailwinds: Reasons for Optimism About Lawyers' Appropriate Involvement in Alternatives to Litigation	77	(1)
In General	77	(1)
The Law's Embrace of ADR	78	(1)
Mediation and Lawyers	78	(2)
Leonard L. Riskin
Notes	80	(3)
The Attorney-Client Relationship: Interviewing and Counseling	83	(74)
The Attorney-Client Relationship	84	(19)
Basic Models	84	(1)
Client-Centered Counseling: Reappraisal and Refinement	84	(2)
Robert D. Dinerstein
The Counselor-At-Law: A Collaborative Approach to Client Interviewing and Counseling	86	(1)
Robert F. Cochran, Jr.
John M. A. Dipippa
Martha M. Peters
Notes and Questions	87	(3)
Attorney-Client Relationships in Action	90	(1)
The Justice Broker: Lawyers and Ordinary Litigation	91	(2)
Herbert M. Kritzer
When Lawyer and Client Meet: Observations of Interviewing and Counseling Behavior in the Consumer Bankruptcy Law Office	93	(1)
Gary Neustadter
The Allocation of Decisionmaking Between Counsel and Criminal Defendant: An Empirical Study of Attorney-Client Decisionmaking	94	(3)
Rodney J. Uphoff
Peter B. Wood
Notes and Questions	97	(1)
Managing the Attorney-Client Relationship	98	(1)
Beyond Winning: Negotiating to Create Value in Deals and Disputes	98	(1)
Robert H. Mnookin
Scott R. Peppet
Andrew S. Tulumello
Notes and Questions	99	(4)
Interviewing	103	(9)
The Interviewing Process	103	(1)
Introduction	103	(1)
Preliminary Problem Identification	104	(1)
Detailed Problem Identification	104	(1)
Exploration of Interests	105	(1)
Theory Development	105	(1)
Next Steps	106	(1)
Notes and Questions	106	(1)
Tailoring the Interview	107	(1)
Interviewing the Domestic Violence Victim, in New York Practice Skills Course Handbook Series	107	(2)
Linda Lopez
Evaluating Your Interviewing Techniques	109	(1)
Interviewing Clients Ethically	109	(3)
Roy M. Sobelson
Notes and Questions	112	(1)
Counseling	112	(25)
Clarifying Interests	112	(1)
Identifying Options	113	(1)
Applied Imagination: Principles and Procedures of Creative Problem-Solving	113	(1)
Alex F. Osborn
Creativity and Problem-Solving	114	(4)
Jennifer Gerarda Brown
Zen and the Art of Motorcycle Maintenance	118	(1)
Robert Pirsig
Notes and Questions	119	(1)
Exploring Consequences	120	(1)
Facilitating Decision Making	121	(1)
Deciding How to Decide	121	(1)
Complications: A Surgeon's Notes on an Imperfect Science	122	(3)
Atul Gawande
Lawyers as Counselors: A Client-Centered Approach	125	(2)
David A. Binder
Paul Bergman
Susan C. Price
Notes and Questions	127	(2)
Moral Issues	129	(1)
Introduction: Three Approaches to Morals Issues in Law Office Counseling	129	(4)
Robert F. Cochran, Jr.
Notes and Questions	133	(1)
Giving Bad News	133	(1)
Medical Paradigms for Counseling: Giving Clients Bad News	134	(3)
Linda F. Smith
Interviewing and Counseling Techniques: Questioning and Listening	137	(15)
Questioning	138	(1)
A Guide to Better Client Interviews	139	(1)
Sana Loue
Note	140	(1)
Listening	140	(1)
Active Listening	140	(1)
Connection, Capacity and Morality in Lawyer-Client Relationships	141	(3)
Robert Dinerstein
Stephen Ellman
Isabelle Gunning
Ann Shalleck
Notes and Questions	144	(1)
Benefits of Listening	145	(1)
Charles Green & Robert Galford, The Trusted Advisor	146	(3)
David Maister
Heart-Healthy Conversations	149	(1)
Steven Keeva
Developing Better Listening Skills	150	(1)
The Contemplative Lawyer: On the Potential Contributions of Mindfulness Meditation to Law Students, Lawyers, and Their Clients	151	(1)
Leonard L. Riskin
A Lawyer's Duty to Advise Clients About Dispute Resolution Options	152	(4)
Should an Attorney Be Required to Advise a Client of ADR Options?	152	(3)
Marshall J. Breger
Notes and Questions	155	(1)
Interviewing and Counseling Exercise	156	(1)
Negotiation	157	(129)
Negotiator Style	158	(5)
Bargaining for Advantage: Negotiation Strategies for Reasonable People	158	(2)
G. Richard Shell
Notes and Questions	160	(3)
The Negotiation Process	163	(2)
Bargaining for Advantage: Negotiation Strategies for Reasonable People	163	(1)
G. Richard Shell
Notes and Questions	163	(2)
Approaches to Negotiation	165	(8)
Adversarial Negotiation	165	(1)
A Positive Theory of Legal Negotiation	165	(2)
Russell Korobkin
Notes and Questions	167	(1)
Problem-Solving Negotiation	167	(1)
Toward Another View of Legal Negotiation: The Structure of Problem Solving	167	(6)
Carrie J. Menkel-Meadow
Notes and Questions	173	(1)
Negotiation Strategy and Tactics	173	(44)
Adversarial Strategy and Tactics	173	(1)
A Primer on Competitive Bargaining	174	(1)
Gary Goodpaster
Notes	174	(1)
Extreme Opening Offers	175	(1)
Inside the Judicial Mind	175	(1)
Chris Guthrie
Jeffrey J. Rachlinski
Andrew J. Wistrich
Notes and Questions	176	(1)
Making Few and Small Concessions	177	(1)
Influence: Science and Practice	177	(4)
Robert B. Cialdini
Notes and Questions	181	(3)
Limited Disclosure of Information	184	(1)
Economic Rationales for Mediation	184	(1)
Ian Ayres
Jennifer Gerarda Brown
Notes and Questions	185	(1)
Commitments	185	(1)
The Strategy of Conflict	186	(2)
Thomas C. Schelling
Notes	188	(2)
Problem-Solving Strategy and Tactics	190	(1)
Getting to Yes: Negotiating Agreement Without Giving in	190	(2)
Roger Fisher
William Ury
Bruce Patton
Notes	192	(1)
``Separating the People from the Problem'' (Listening)	192	(1)
Difficult Conversations: How to Discuss What Matters Most	193	(3)
Douglas Stone
Bruce Patton
Sheila Heen
Notes and Questions	196	(1)
``Focus on Interests'' (Asking)	197	(1)
Open and Closed Questions	198	(1)
Getting to Yes: Negotiating Agreement Without Giving in	199	(1)
Roger Fisher
William Ury
Bruce Patton
Knowing What We Want	199	(1)
The Impact of the Impact Bias on Negotiation	199	(4)
Chris Guthrie
David Sally
Creating Value Through Differences	203	(1)
Beyond Winning: Negotiating to Create Value in Deals and Disputes	203	(1)
Robert H. Mnookin
Scott R. Peppet
Andrew S. Tulumello
Notes	204	(1)
``Consider a Variety of Options'' (Inventing)	205	(1)
Aha? Is Creativity Possible in Legal Problem Solving and Teaching in Legal Education?	205	(1)
Carrie Menkel-Meadow
Note and Questions	206	(1)
Panacea or Pandora's Box? The Costs of Options in Negotiation	206	(2)
Chris Guthrie
``Insist on Outcomes Tied to Objective Criteria'' (Referencing)	208	(1)
Bargaining for Advantage: Negotiation Strategies for Reasonable People	208	(1)
G. Richard Shell
Question	209	(1)
The BATNA and Power in Negotiation	209	(1)
Note	210	(1)
Critiques	210	(1)
The Pros and Cons of ``Getting To Yes''	211	(1)
James J. White
Comment	212	(2)
Roger Fisher
Notes and Questions	214	(3)
Law, Lawyers, and Clients in Negotiation	217	(38)
Settlement	217	(1)
In General	217	(1)
``Most Cases Settle'': Judicial Promotion and Regulation of Settlements	218	(1)
Marc Galanter
Mia Cahill
Notes and Questions	218	(1)
Approaches to Settlement	219	(1)
The Expected-Value Approach to Settlement	220	(1)
Notes and Questions	220	(7)
Decision Analysis as a Mediator's Tool	227	(3)
David P. Hoffer
The Interest-Based Approach to Settlement	230	(1)
Beyond Winning: Negotiating to Create Value in Deals and Disputes	230	(2)
Robert H. Mnookin
Scott R. Peppet
Andrew S. Tulumello
Notes and Questions	232	(1)
Legal and Ethical Obligations	233	(1)
In General	233	(1)
The Law of Bargaining	234	(3)
Russell Korobkin
Michael Moffitt
Nancy Welsh
Notes	237	(1)
Confidentiality in Negotiation	238	(1)
Impeaching Lying Parties With Their Statements During Negotiation: Demysticizing the Public Policy Rationale Behind Evidence Rule 408 and the Mediation-Privilege Statutes	239	(7)
Lynne H. Rambo
Notes and Comments	246	(1)
Lying	247	(1)
Machiavelli and the Bar: Ethical Limitations on Lying in Negotiation	247	(4)
James J. White
Notes and Questions	251	(1)
Moral Obligation	252	(1)
When People Are the Means: Negotiating With Respect	252	(2)
Jonathan R. Cohen
Notes and Questions	254	(1)
The Roles of Culture, Gender, and Race in Negotiation	255	(27)
Culture	255	(1)
The ``Tip of the Iceberg'' Approach to Culture	255	(1)
Culture and Negotiation: Symmetrical Anthropology for Negotiators	255	(1)
Jayne Seminare Docherty
The Art of War Between Friends: Successfully Negotiating With the Chinese	256	(3)
Iyla Davies
Gay Clarke
A Japanese View of American Negotiators	259	(3)
Anonymous
The ``Patterns'' Approach to Culture	262	(1)
Culture and Negotiation: Symmetrical Anthropology for Negotiators	262	(1)
Jayne Seminare Docherty
Notes and Questions	263	(1)
``Symmetrical Anthropology'' Approach to Culture	263	(1)
Culture and Negotiation: Symmetrical Anthropology for Negotiators	263	(2)
Jayne Seminare Docherty
Notes and Questions	265	(1)
Subcultures	265	(1)
Obey the Rule: Just Say ``No, No, No''	266	(2)
Leonard L. Riskin
Notes and Questions	268	(1)
Gender	268	(1)
Women Don't Ask: Negotiation and the Gender Divide	269	(5)
Linda Babcock
Sara Laschever
Notes and Questions	274	(1)
Effective Responses to Offensive Comments	275	(2)
Andrea Schneider
Race	277	(1)
Fair Driving: Gender and Race Discrimination in Retail Car Negotiations	278	(3)
Ian Ayres
Notes and Questions	281	(1)
Negotiation Exercises	282	(4)
A Transaction Negotiation: The Carton Contract	282	(1)
A Dispute Negotiation: The Thompson v. Decker Medical Malpractice Claim	282	(4)
Mediation	286	(220)
Approaches to Mediation	288	(21)
The ``Grid'' System for Understanding Mediator Orientations	288	(1)
Understanding Mediators' Orientations, Strategies, and Techniques: A Grid for the Perplexed	288	(12)
Leonard L. Riskin
Notes and Questions	300	(1)
Other Models of Mediation	301	(1)
The Promise of Mediation: The Transformative Approach to Conflict	301	(5)
Robert A. Baruch Bush
Joseph Folger
Notes and Questions	306	(1)
Resolving Conflict Together: The Understanding-Based Approach to Mediation	307	(1)
Gary J. Friedman
Jack Himmelstein
Notes and Questions	308	(1)
Brief Takes on Real Mediations	309	(25)
Professional Malpractice	310	(1)
Proponents Say ADR Spells Relief	310	(3)
Hank De Zutter
Notes and Questions	313	(1)
A Shareholder-Management Dispute	314	(1)
Sisters of the Precious Blood v. Bristol-Myers Co.	314	(5)
Frank J. Scardilli
Notes and Questions	319	(1)
Regulatory Negotiation	319	(1)
The Clean Fuels Regulatory Negotiation	319	(6)
Alana S. Knaster
Philip J. Harter
Notes and Questions	325	(1)
Victim Offender Mediation	326	(1)
Texas Case Study One: Murder--Victim and Offender Perspectives, In Mark S. Umbreit, et al., Facing Violence: The Path of Restorative Justice and Dialogue	326	(5)
Notes and Questions	331	(2)
Note: Mediation in Other Contexts and by Other Names	333	(1)
The Participants and Processes	334	(130)
The Mediator	334	(1)
Sources and Backgrounds	334	(1)
Training of Mediators	335	(1)
Mediation Training Guide	335	(13)
Leonard L. Riskin
Notes and Questions	348	(4)
Regulation of Mediator Performance	352	(1)
Credentials	352	(1)
Society of Professionals in Dispute Resolution, Report of the SPIDR Commission on Qualifications	352	(2)
Note	354	(1)
Credentialing Approaches: The Slow Movement Toward Skills-Based Testing	354	(2)
Ellen Waldman
Notes and Questions	356	(1)
Ethics	357	(1)
Model Standards of Conduct for Mediators	357	(1)
Notes and Questions	358	(3)
McKenzie Construction v. St. Croix Storage	361	(5)
Notes and Questions	366	(1)
ABA Model Rule 1.12 Former Judge, Arbitrator, Mediator or Other Third-Party Neutral	367	(1)
Notes and Questions	367	(1)
Limitations on What Mediators May Say About Law	368	(6)
ABA Section of Dispute Resolution, Resolution on Mediation and the Unauthorized Practice of Law	374	(3)
Notes and Questions	377	(1)
Malpractice Liability	378	(1)
Wagshal v. Foster	379	(5)
Notes and Questions	384	(2)
Tapoohi v. Lewenberg	386	(5)
Notes and Questions	391	(2)
Parties, Lawyers, and Mediation Advocacy	393	(1)
Getting into Mediation	394	(1)
Getting Reluctant Parties to Mediate: A Guide for Advocates	394	(3)
J. Michael Keating, Jr.
Notes and Questions	397	(1)
Selecting a Mediator	398	(1)
Understanding Mediators' Orientations, Strategies, and Techniques: A Grid for the Perplexed	398	(5)
Leonard L. Riskin
Notes and Questions	403	(2)
Bringing Peace Into the Room: How the Personal Qualities of the Mediator Impact the Process of Conflict Resolution	405	(3)
Daniel Bowling
David A. Hoffman
Notes and Questions	408	(1)
Working with the Mediator (and Other Participants): Advocacy and Problem-Solving	409	(1)
Tom Arnold, 20 Common Errors in Mediation Advocacy	409	(7)
The Represented Client in a Settlement Conference: The Lessons of G. Heilemann Brewing Co. v. Joseph Oat Corp.	416	(4)
Leonard L. Riskin
Notes and Questions	420	(1)
Avoidable Sins: When a Mediator Steps Beyond the Boundaries	421	(2)
Jeff Kichaven
Decisionmaking in Mediation: The New Old Grid and the New New Grid System	423	(8)
Leonard L. Riskin
Notes and Questions	431	(4)
Good Faith Participation	435	(1)
The Consulting Lawyer	435	(1)
Deal Killer or Deal Saver: The Consulting Lawyer's Dilemma	436	(2)
Gary Friedman
Jack Himmelstein
Notes and Questions	438	(1)
Confidentiality	439	(1)
A Cornerstone, and a Challenge	439	(2)
The Policies Supporting Mediation Confidentiality, and Their Implementation	441	(1)
Uniform Mediation Act	441	(2)
Notes and Questions	443	(5)
A Closer Look at Privilege	448	(1)
Uniform Mediation Act	449	(2)
Notes and Questions	451	(3)
Should the Mediator Be Compelled to Testify?	454	(1)
Olam v. Congress Mortgage Co	454	(8)
Notes and Questions	462	(2)
Selecting, Rejecting, or Modifying Mediation: Fairness, Self-Determination, and Formality	464	(37)
The Thinning Vision of Self-Determination in Court-Connected Mediation: The Inevitable Price of Institutionalization?	466	(2)
Nancy A. Welsh
Notes and Questions	468	(1)
Fairness and Formality: Minimizing the Risk of Prejudice in Alternative Dispute Resolution	469	(6)
Richard Delgado
Chris Dunn
Pamela Brown
Helena Lee
David Hubbert
Metrocourt Project Final Report: A Study of the Effects of Ethnicity and Gender in Mediated and Adjudicated Cases at the Metropolitan Court Mediation Center	475	(2)
Michele Hermann
Notes and Questions	477	(1)
The Mediation Alternative: Process Dangers for Women	478	(6)
Trina Grillo
In Defense of Mediation	484	(6)
Joshua D. Rosenberg
Notes and Questions	490	(5)
Bring in the Lawyers: Challenging the Dominant Approaches to Ensuring Fairness in Divorce Mediation	495	(5)
Craig A. McEwen
Nancy H. Rogers
Richard J. Maiman
Notes and Questions	500	(1)
Mediation Exercises	501	(5)
The Red Devil Dog Mediation Role Play	501	(1)
Prosando v. High-Tech: General Information	502	(2)
Dance Innovation	504	(2)
Arbitration	506	(171)
The Practice and Procedures of Private Arbitration	507	(9)
The Uses and Growth of Arbitration	507	(3)
The Arbitrator	510	(1)
The Arbitration Process	511	(1)
Commercial Arbitration: An Assessment and Call for Dialogue	512	(2)
Stephen Hayford
Ralph Peeples
Note	514	(1)
Merchants of Law as Moral Entrepreneurs: Constructing International Justice From Competition for Transnational Business Disputes	515	(1)
Yves Dezalay
Bryant Garth
Questions	516	(1)
The Legal Framework for Arbitration Under the FAA	516	(107)
A Brief Summary of the Federal Arbitration Act	516	(1)
What Law Applies? The FAA and the Preemption of State Law	517	(1)
Southland Corp. v. Keating	517	(6)
Notes and Questions	523	(2)
Doctor's Associates, Inc. v. Casarotto	525	(3)
Notes and Questions	528	(1)
Federal Preemption and Vacatur: The Book-end Issues Under the Revised Uniform Arbitration Act	529	(4)
Stephen L. Hayford
Notes and Questions	533	(1)
Federal Arbitration Act Preemption	533	(4)
Christopher R. Drahozal
Notes and Questions	537	(1)
Arbitrability	537	(1)
Who Decides Issues of Arbitrability?	538	(1)
Prima Paint Corp. v. Flood & Conklin Manufacturing Co	538	(5)
Notes and Questions	543	(1)
First Options of Chicago, Inc. v. Kaplan	544	(3)
Notes and Questions	547	(2)
Howsam v. Dean Witter Reynolds, Inc	549	(3)
Notes and Questions	552	(2)
Statutory Claims and the Problem of Mandatory Arbitration	554	(1)
The Shift in Judicial Attitudes	555	(1)
Wilko v. Swan	555	(1)
Note	556	(1)
Gilmer v. Interstate/Johnson Lane Corp.	556	(7)
Notes and Questions	563	(5)
The Costs of Arbitration	568	(1)
Cole v. Burns International Security Services	568	(5)
Notes	573	(1)
Green Tree Financial Corp. v. Randolph	574	(5)
Notes and Questions	579	(3)
Unconscionability and Adhesion	582	(1)
Employment Agreements	582	(1)
Circuit City Stores, Inc. v. Adams	582	(6)
Questions	588	(1)
Hooters of America, Inc. v. Phillips	588	(6)
Notes and Questions	594	(1)
Unconscionability in Consumer Goods and Services	594	(1)
Hill v. Gateway 2000, Inc	594	(4)
Notes and Questions	598	(1)
Adhesion in Consumer Goods and Services	598	(1)
Broemmer v. Abortion Services of Phoenix, Ltd	598	(6)
Notes and Questions	604	(3)
Judicial Review of Arbitration Awards	607	(1)
Sobel v. Hertz, Warner & Co	608	(4)
Notes and Questions	612	(11)
International Commercial Arbitration	623	(28)
Overview and Comparison of International and Domestic Arbitration	623	(1)
Some Trends and Developments in the Laws and Practice of International Commercial Arbitration	624	(5)
W. Laurence Craig
The Global Court: The Internationalization of Commercial Adjudication and Arbitration	629	(1)
Charles N. Brower
Notes and Questions	630	(1)
Fussing About The Forum: Categories and Definitions as Stakes in a Professional Competition	631	(4)
Yves Dezalay
Bryant Garth
Notes and Questions	635	(1)
Legal Framework	635	(1)
Arbitrability, Forum Selection, and Choice of Law	635	(1)
Roby v. Corporation of Lloyd's	635	(6)
Notes and Questions	641	(1)
Enforcement and Review of Awards	642	(1)
Yusuf Ahmed Alghanim & Sons v. Toys ``R'' Us, Inc	642	(8)
Notes and Questions	650	(1)
Deciding Whether and How to Use Arbitration	651	(26)
The Characteristics of Arbitration	652	(2)
Perspectives on Arbitration	654	(1)
The Mediation of Grievances Under a Collective Bargaining Contract: An Alternative to Arbitration	654	(3)
Stephen Goldberg
Notes and Questions	657	(2)
Commercial Arbitration: An Assessment and Call for Dialogue	659	(3)
Stephen Hayford
Ralph Peeples
Notes and Questions	662	(1)
Private Justice: Employment Arbitration and Civil Rights	662	(8)
Lewis Maltby
Notes and Questions	670	(7)
Mixed Processes, Adaptations, and Other Innovations	677	(113)
The Public Sphere	678	(77)
The Courts	678	(1)
The Big Picture	678	(1)
ADR in the Federal Courts---One Judge's Perspective: Issues and Challenges Facing Judges, Lawyers, Court Administrators, and the Public	678	(6)
Dorothy Wright Nelson
ADR in the States: Great Progress Has Been Made, But There Is Still Much to Do	684	(2)
Christine N. Carlson
Notes and Questions	686	(6)
Court-Annexed Mediation	692	(1)
An Overview	693	(1)
Institutionalization: What Do Empirical Studies Tell Us About Court Mediation?	693	(4)
Bobbi McAdoo
Nancy A. Welsh
Roselle L. Wissler
Mandatory Mediation	697	(1)
ADR and Settlement in the Federal District Courts: A Sourcebook for Judges and Lawyers 7	697	(1)
Elizabeth Plapinger
Donna Stienstra
Note and Questions	698	(1)
Exceptions to Compelled Participation in Mediation	698	(1)
Comment, Mandatory Family Mediation and Domestic Violence	698	(5)
Laurel Wheeler
Notes and Questions	703	(2)
The Problem of Good Faith Participation in Mediation	705	(1)
Using Dispute System Design Methods to Promote Good-Faith Participation in Court-Connected Mediation Programs	706	(6)
John Lande
Notes and Questions	712	(2)
Court-Annexed ``Mixed Processes''	714	(1)
Court-Annexed Non-Binding Arbitration	714	(1)
Notes	715	(1)
Summary Jury Trial	715	(1)
The Summary Jury Trial and Other Alternative Methods of Dispute Resolution	715	(1)
Thomas Lambros
Notes and Questions	716	(2)
Early Neutral Evaluation	718	(1)
Alternative Dispute Resolution: An Empirical Analysis	718	(4)
Joshua D. Rosenberg
H. Jay Folberg
Notes and Questions	722	(1)
Innovative Processes for Mass Personal Injury Litigation	723	(1)
A Glass Half Full, A Glass Half Empty: The Use of Alternative Dispute Resolution in Mass Personal Injury Litigation	723	(7)
Deborah R. Hensler
Notes and Questions	730	(1)
Administrative Agencies	731	(1)
An Overview	731	(1)
Office of the Associate Attorney General, Report to the Steering Committee Interagency Alternative Dispute Resolution Working Group	731	(5)
Notes and Questions	736	(1)
Setting Agency Policy: `Reg negs'	736	(1)
Negotiating Regulations: A Cure for the Malaise	737	(3)
Philip J. Harter
Notes and Questions	740	(1)
ADR in the Federal Workplace	741	(1)
Mediation at Work: Transforming Workplace Conflict at the United States Postal Service	741	(5)
Lisa Bingham
Notes and Questions	746	(1)
Dispute Resolution and Democratic Governance	747	(1)
Democracy and Dispute Resolution: The Problem of Arbitration	748	(6)
Richard C. Reuben
Notes and Questions	754	(1)
The Private Sphere	755	(35)
Early Process Variations	756	(1)
The Mini-Trial	756	(1)
Corporate Alternative Dispute Resolution	756	(4)
Eric D. Green
Notes and Questions	760	(1)
Private Judging	760	(1)
Private Justice: California's General Reference Procedure	760	(1)
Barlow F. Christensen
Notes and Questions	761	(1)
Med-arb	762	(1)
The Mediation of Grievances Under a Collective Bargaining Contract: An Alternative to Arbitration	762	(3)
Stephen Goldberg
Notes and Questions	765	(2)
Ombuds	767	(1)
Ombuds---A Voice for the People	767	(3)
Philip J. Harter
Notes and Questions	770	(2)
Recent Innovations and Adaptations	772	(1)
Collaborative Lawyering	773	(1)
Possibilities for Collaborative Law: Ethics and Practice of Lawyer Disqualification and Process Control in a New Model of Lawyering	773	(2)
John Lande
Questions	775	(1)
Partnering	776	(1)
Partnering in the Construction Industry: Teaming Up to Prevent Disputes	776	(4)
John G. Bickerman
Online Dispute Resolution	780	(1)
Online Dispute Resolution in The Handbook of Dispute Resolution	780	(8)
Ethan Katsh
Notes and Questions	788	(2)
Designing and Selecting Dispute Resolution Processes	790	(91)
Overarching Considerations	791	(27)
In General	791	(1)
Nat'l Inst. for Dispute Resolution, Paths to Justice: Major Public Policy Issues of Dispute Resolution	792	(8)
Notes and Questions	800	(1)
Procedural Justice	801	(1)
Making Deals in Court-Connected Mediation: What's Justice Got to Do With It?	801	(3)
Nancy A. Welsh
Notes and Questions	804	(4)
Public Policy Implications	808	(1)
Alternative Dispute Resolution: Panacea or Anathema?	809	(6)
Harry Edwards
Fitting The Forum to the Fuss: A User-Friendly Guide to Selecting an ADR Procedure	815	(1)
Frank E.A. Sander
Stephen B. Goldberg
Notes and Questions	816	(2)
Designing and Evaluating Dispute Systems	818	(36)
Dispute Systems Design	818	(1)
Basic Concepts	818	(1)
Designing Systems for Resolving Disputes in Organizations	819	(6)
Jeanne M. Brett
Stephen B. Goldberg
William L. Ury
Notes and Questions	825	(1)
Using Interest-Based Techniques to Design Conflict Management Systems	826	(8)
Cathy Costantino
Notes and Questions	834	(2)
Self-Determination in Systems Design	836	(1)
Self-Determination in Dispute System Design and Employment Arbitration	836	(3)
Lisa B. Bingham
Notes and Questions	839	(1)
Evaluating Dispute Resolution Systems	839	(1)
The Process of Evaluation	840	(1)
Evaluating and Monitoring ADR Procedures	840	(4)
Donna Stienstra
Notes and Questions	844	(4)
The Value of Evaluation Research	848	(1)
Alternative Adjudication: An Evaluation Of The New Jersey Automobile Arbitration Program	848	(4)
Robert J. Maccoun
E. Allan Lind
Deborah R. Hensler
David L. Bryant
Patricia A. Ebener
Notes and Questions	852	(2)
Advising Clients in Selecting a Dispute Resolution Process	854	(25)
Barriers to Discussion, Use of ADR	855	(1)
Barriers To Attorneys' Discussion and Use of ADR	855	(5)
Roselle L. Wissler
Notes and Questions	860	(2)
Selecting a Process	862	(1)
Making the Right Choice	862	(5)
Frank E.A. Sander
Stephen B. Goldberg
Notes and Questions	867	(1)
CPR Inst. for Dispute Resolution, ADR Suitability Guide	867	(5)
Notes and Questions	872	(3)
A Guide to Multi-Step Dispute Resolution Clauses	875	(2)
Kathleen M. Scanlon
Harpreet K. Mann
Notes and Questions	877	(2)
Choosing and Building Dispute Resolution Processes	879	(2)
Looking Ahead	881	(29)
New Connections	881	(7)
The Role of Therapeutic Jurisprudence Within the Comprehensive Law Movement in Dennis Stolle, David B. Wexler, and Bruce J. Winick, Practicing Therapeutic Jurisprudence	882	(5)
Susan Daicoff
Notes and Questions	887	(1)
New Skills	888	(8)
Mindfulness: Foundational Training for Dispute Resolution	889	(5)
Leonard L. Riskin
Notes and Questions	894	(2)
New Opportunities	896	(14)
Entering the Stream: Professional Organizations	896	(2)
Personal Stories	898	(1)
ADR Personalities and Practice Tips	898	(11)
James J. Alfini
Eric Galton
Questions	909	(1)
Appendix A. Federal Rules of Civil Procedure Rule 16	910	(3)
Appendix B. Uniform Mediation Act (2003)	913	(7)
Appendix C. The Model Standards of Conduct for Mediators (1994)	920	(6)
Appendix D. Federal Arbitration Act	926	(6)
Appendix E. Uniform Arbitration Act	932	(7)
Appendix F. American Arbitration Association Commercial Arbitration Rules	939	(20)
Appendix G. American Arbitration Association, Sample ADR Clauses	959	(4)
Index	963