The Diversity Factor: Capturing the Competitive Advantage of a Changing Workforce

by Cross, Elsie Y.; White, Margaret Blackburn

• ISBN13: 9780786308583
• ISBN10: 0786308583
• Edition: 1st
• Format: Hardcover
• Copyright: 1996-04-22
• Publisher: McGraw Hill
• More Book Details
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Summary

The face of America is changing. The workforce of the 21st century will include growing numbers of women and people of color. American corporations and other organizations must develop new management skills if they are to remain competitive in the new environment. This collection of the most-requested articles from the quarterly journal The Diversity Factor, provides both theoretical and practical information that will help organizations learn to ''manage diversity'' successfully. Consultants and academicians describe processes that are being used to knock down organizational barriers that prevent the new employees from achieving their full potential, while managers and executives demonstrate how these processes are being implemented in their organizations. The Diversity Factor offers readers valuable information on every aspect of diversity including: Strategies for managing diversity in the workplace; Methods for building leadership skills; Discussions of the barriers managers face and how to overcome them.

Table of Contents

Foreword	v
Preface	ix
Contributors	xiv
PART ONE STRATEGIC ISSUES AND LEADERSHIP
Getting Started	4	(13)
Elsie Y. Cross
Managing Diversity: A Continuous Process of Change	17	(7)
Elsie Y. Cross
Managing in a Diverse Workforce: From Incident to ``Ism;''	24	(10)
Kate Kirkham
Strategies for Multicultural Organizational Development	34	(13)
Mark Chesler
Allies or Enemies?	47	(9)
David Barclay
Champions of Diversity: A Culture Change Process	56	(25)
Delyte Frost
William Schaeffer
Judy Ragona
PART TWO BARRIERS
A White Man's Journey	81	(10)
Chuck Ball
The Limits of Cultural Enlightment	91	(7)
Jean Kim
Heterosexism as a Workforce Diversity Issue	98	(10)
Mark Kaplan
Jay Lucas
White Americans in a Multicultural Society: Rethinking Our Role	108	(14)
Gary Howard
PART THREE SKILLS FOR MANAGING DIVERSITY
Learning from Experience: A Cycle of Growth and Empowerment	122	(16)
Jack Gant
Diversity Shock	138	(6)
Sylvia Liu
The Diversity Assessment Survey	144	(25)
Joseph Potts
Racetalk: Thinking and Talking about Racism	169	(17)
Mark Chesler
Power Tools for Managing Diversity	186	(12)
Michael Burkart
PART FOUR WORKPLACE INITIATIVES
Leadership for Workforce 2000: The CoreStates Experience	198	(10)
Margaret Blackburn White
Covering Race, Covering Ourselves	208	(7)
Keith Woods
Managing Diversity: The IBM Experience	215	(18)
Ted Childs
Diversity at DuPoint: The Strategic Diversity Plan	233	(12)
Bernard Scales
Mike Emery
PART FIVE RESOURCES: A DIVERSITY BOOKSHELF	245	(14)
Index	259