IT Doesn't Matter--Business Processes Do : A Critical Analysis of Nicholas Carr 's I. T. Article in the Harvard Business Review

by Smith, Howard; Fingar, Peter; Carr, Nicholas G.

• ISBN13: 9780929652351
• ISBN10: 0929652355
• Format: Paperback
• Copyright: 2003-08-01
• Publisher: Meghan Kiffer Pr

Table of Contents

Dangerous Articles	13	(2)
The IT World According to Carr	15	(3)
Carr is Right---In a Wrong Kind of Way	18	(5)
Nine Key Issues	23	(33)
Industrial-Age versus Information-Age Technology	24	(1)
The IT Industry versus The Business Use of IT	25	(1)
Infrastructural Technologies	26	(3)
The First Fifty Years of Business and IT	29	(1)
Applications versus Business Process Management	30	(3)
Grids, Web Services and Computing Utilities	33	(3)
The Essence of Web Services	36	(5)
Best-Practice and Best-in-Class Business Processes	41	(4)
The IT Buildout	45	(11)
IT's Power is Not Outstripping Business Needs	45	(2)
When the Price of IT Functionality Drops, That's a Good Thing	47	(2)
The Universal Distribution Network Hasn't Caught Up With Demand	49	(1)
The World Wants Commodity IT Suppliers	50	(1)
The Dot-Com Bubble Has Burst---So What?	51	(5)
A Closer Look at The Last Fifty Years of IT	56	(3)
Beyond Data, On To Process Digitization	59	(6)
A Deeper Look at Commoditization Trends in IT	65	(8)
There is no single commodity	65	(2)
Today's commodity was yesterday's innovation	67	(2)
Core versus context, mission-critical versus support	69	(1)
Value from outsourcing	70	(3)
The Invisible ``P'' in IT Matters	73	(4)
Beyond Data Processing, On To BPM	77	(3)
The Process is the Product	80	(3)
Beyond the IT Shop, On To The Process Office	83	(1)
The New Value in ``IT of a Different Kind''	84	(5)
A Catharsis of Sorts for the IT Industry	89	(5)
An Epilog to Data	94	(1)
Rebutting the Rebuttals and Alternative Futures	95	(3)
What Should Companies Do?	98	(6)
The 90-Day Plan	104	(2)
First month: From innocence to awareness	105	(1)
Second month: From apprentice to practitioner	105	(1)
Third month: Epiphany	106	(1)
The Fifty-Year Plan	106	(1)
Postscript on the Economy	107	(5)
Appendix: A Recap of the Early Rebuttals Appearing in the Press	112	(9)
Paul Strassmann	112	(1)
ComputerWorld	113	(1)
Fortune Magazine	114	(1)
CNN/Money	115	(1)
InformationWeek	115	(1)
Computerworld	116	(1)
EETimes	117	(1)
USA Today	118	(1)
Gartner	118	(1)
John Hagel	118	(2)
Infoworld	120	(1)
References	121