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Introduction : making every meeting matter | p. 1 |
Leading meetings | p. 13 |
Get the whole system in the room | p. 15 |
Control what you can, let go what you can't | p. 31 |
Explore the "whole elephant" | p. 49 |
Let people be responsible | p. 67 |
Find common ground | p. 81 |
Master the art of subgrouping | p. 97 |
Managing yourself | p. 117 |
Make friends with anxiety | p. 119 |
Get used to projections | p. 135 |
Be a dependable authority | p. 149 |
Learn to say no if you want yes to mean something | p. 163 |
Ten principle, six techniques : a summary | p. 173 |
Conclusion : changing the world one meeting at a time | p. 175 |
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