Don't Take No for an Answer! : 5 Proven Steps That Get You to Yes - A Guide for Exceptional Success in Business and Everyday Life

by Gideon, Bruno

• ISBN13: 9780973249118
• ISBN10: 0973249110
• Format: Paperback
• Copyright: 2004-03-01
• Publisher: Matterhorn Pub Inc

Summary

The 5 powerful and easy-to-learn steps outlined in this book will motivate you to take control of your life. They will show you how to prevail in dealings with your spouse, your neighbor, your boss, your customer, and others. Applying these steps to everyday situations will bring you personal growth and increase your self-confidence. After reading this book, you will be able to get what you want without making enemies, to negotiate solutions that will create winners, and to be assertive without being offensive. Book jacket.

Table of Contents

Foreword How Bruno Gets to Yes by Lucie Gideon	9	(6)
Introduction	15	(8)
SEING THE STAGE
Chapter 1 Winners Know How to Lose	23	(10)
Chapter 2 Winners Take Others Seriously	33	(8)
Chapter 3 Winners Create a Good Atmosphere	41	(14)
STEP ONE Get the Right Information
Chapter 4 Be Prepared	55	(6)
Chapter 5 How to Gather Information	61	(14)
STEP TWO Investigate Motives
Chapter 6 Practice a Little Skepticism	75	(10)
Chapter 7 How Credible Are You?	85	(8)
STEP THREE Ask the Right Questions / Give the Right Answers
Chapter 8 The Art of Questioning	93	(24)
Chapter 9 The Art of Answering	117	(14)
Chapter 10 The Art of Speaking	131	(12)
STEP FOUR Listen Actively
Chapter 11 The Power of Listening	143	(12)
Chapter 12 The Power of Body Language	155	(10)
STEP FIVE Don't Take No for an Answer!
Chapter 13 No Means Maybe	165	(14)
AND KEEP IN MIND
Chapter 14 Frequently Asked Questions	179	(6)
Chapter 15 Some Case Studies	185	(20)
Chapter 16 A Checklist	205