Foreword How Bruno Gets to Yes by Lucie Gideon | 9 | (6) | |||
Introduction | 15 | (8) | |||
SEING THE STAGE | |||||
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23 | (10) | |||
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33 | (8) | |||
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41 | (14) | |||
STEP ONE Get the Right Information | |||||
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55 | (6) | |||
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61 | (14) | |||
STEP TWO Investigate Motives | |||||
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75 | (10) | |||
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85 | (8) | |||
STEP THREE Ask the Right Questions / Give the Right Answers | |||||
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93 | (24) | |||
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117 | (14) | |||
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131 | (12) | |||
STEP FOUR Listen Actively | |||||
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143 | (12) | |||
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155 | (10) | |||
STEP FIVE Don't Take No for an Answer! | |||||
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165 | (14) | |||
AND KEEP IN MIND | |||||
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179 | (6) | |||
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185 | (20) | |||
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205 |
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