The Effective CIO: How to Achieve... | Buy

In a business world of uncertain budgets, relentless technology changes, scarce management talent, and intense production demands, theory is good, but practice sells. The Effective CIO is all about practice, successfully delivering the nuts-and-bolts for effective governance execution. It helps to dissolve the negative image many chief information officers (CIOs) have as remote, purely rational decision machines, while demonstrating how to improve quality and throughput in your business.

Peface	p. xiii
Acknowledgments	p. xv
The Authors	p. xix
Core Skills and Career Development	p. 1
CIO Roles-A Sampler	p. 2
No One Is Planning Your Career	p. 3
Strategic Planning	p. 6
Technical Expertise	p. 8
The Generations	p. 8
What Affects Compensation?	p. 9
CIO Viruses	p. 11
The Magic "AND"	p. 12
References	p. 13
Information Technology Governance	p. 15
CIO Success Pills-For Best Results, Take with Governance	p. 15
Alignment-How to Avoid Growing Weeds	p. 16
First Step-Make Sure a Business Strategy Exists	p. 16
Prioritization	p. 19
Alignment Tools	p. 19
Value Delivery	p. 22
IT Risk Management	p. 23
Compliance	p. 24
Ten Steps to Sarbanes-Oxley Compliance	p. 25
Resource Management	p. 31
Performance Management	p. 31
The Nut-and-Bolt Stuff-Managing Your Own Department with Governance	p. 32
References	p. 34
Information Technology Finance	p. 37
Budgeting	p. 38
Constructing the Budget	p. 40
Rational Buying	p. 43
Managing the IT Investment	p. 46
SOP No. 98-1	p. 50
Cost Management	p. 52
Gray Areas and the Tilt	p. 54
Chargeback	p. 56
Looking Financially Smart	p. 57
Managing Contracts	p. 59
Summary	p. 61
References	p. 62
Project Management	p. 63
Project Organization	p. 64
Systems Development Methodologies	p. 65
Informal Approach-Code First, Fix Later	p. 65
Traditional Approach-Waterfall	p. 67
Rapid Prototyping/Rapid Application Development (RAD)	p. 68
Agile Methodologies	p. 68
Rational Unified Process (RUP)	p. 71
Out of Scope/Embedded Project	p. 73
Project Dynamics	p. 73
Why Do Projects Fail?	p. 73
Planning the Work	p. 75
Project Risk Assessment	p. 76
Scope of the Job-The Program Management Office's (PMO) Dilemma	p. 81
A Practitioner's Perspective	p. 83
The Future of Project Management	p. 86
References	p. 86
Creating Good Enough Code	p. 89
How Do You Do Good Code?	p. 89
How Important Are Coding Standards?	p. 90
Toolboxes Are Useful	p. 91
Some Example Guidelines	p. 91
Release Philosophy	p. 91
Porting	p. 92
The Ultimate Answer-Hire Good Developers and Keep Them Happy	p. 93
References	p. 93
Enterprise Architecture	p. 95
Develop the Business Model	p. 98
Business Drivers and Selling the Enterprise Architecture (EA)	p. 100
Information Architecture and Process Modeling Perspective	p. 101
Technology Architecture Perspective	p. 105
Road Map to an Effective Architecture	p. 107
Business Architecture	p. 107
IT Architecture	p. 108
Pushing Out the EA-Communicating with Management and Employees	p. 109
The Outsourcing Alternative	p. 110
Tools	p. 111
Enforcement and Governance of the EA	p. 111
Architectural Maturity	p. 114
Putting It All Together	p. 116
References	p. 118
Mergers and Acquisitions	p. 119
The CIO's Golden Opportunity	p. 120
The CIO's Two Responsibilities	p. 120
Due Diligence	p. 120
Staff Due Diligence	p. 123
IT Integration	p. 124
One Approach to Integration	p. 126
Success Factors	p. 128
References	p. 128
Sourcing	p. 129
The Pendulum of Opinion	p. 129
The Traditional Pros and Cons	p. 130
Pro-From the Provider's Perspective	p. 130
Con-From the Customer's Perspective	p. 131
To Outsource or Not to Outsource?	p. 133
Xshoring	p. 134
The Proximity Factor	p. 135
Keeping Xshoring and Sourcing in Perspective	p. 136
Sourcing Is More Than IT Services	p. 137
References	p. 137
Business Intelligence and Analytics	p. 139
Getting Started-Selling Business Intelligence (BI)	p. 140
Value Proposition	p. 141
Core Components	p. 145
Data Warehouse	p. 145
A Data Warehouse Alternative	p. 147
Predictive Analytics and Data Mining	p. 148
The Nuts and Bolts of Predictive Analytics	p. 150
Data Mining	p. 151
Survey of Business Uses	p. 151
Security and Data Quality	p. 151
Effective Implementation	p. 153
Distributing the Intelligence	p. 155
Organizational Structure	p. 156
Roadblocks	p. 156
What Elephant?	p. 158
The Bottom Line	p. 158
References	p. 159
Security	p. 161
The Sources of Risk	p. 162
It's about the Money-Script Kiddies Persona Non Grata	p. 162
Defense in Depth	p. 162
Tools and Defense Automation	p. 163
Frameworks	p. 165
Telephone Security	p. 166
A Checklist for Building Security	p. 167
Some Comments from Security Practitoners	p. 168
References	p. 176
Training	p. 179
Tools	p. 180
User Needs Vary	p. 181
How Much Training Is Needed?	p. 181
Seminars or Vendor-Specific Training for IT	p. 182
The Harsh Punishment of Silo Knowledge	p. 182
Knowledge Management	p. 183
Effective Use of Consultants	p. 185
Becoming a Skilled Buyer of Professional Services	p. 185
On One Side of the Table: The Consultant's Objective	p. 186
On the Other Side of the Table: The CIO's Objective	p. 186
Matching Interests	p. 187
Some Miscellaneous Defense Tactics	p. 189
Knowledge Transfer	p. 191
A Few Closing Comments about Consultants	p. 191
Reference	p. 191
Operations	p. 193
Tree Houses Are Great for Kids	p. 193
Management Frameworks	p. 193
Change, Configuration, and Release Management	p. 194
Help Desk, Incident and Problem Management	p. 195
Capacity Management, Service Levels, Availability, Job Scheduling	p. 195
Day-to-Day Management	p. 197
Some Common-Sense Approaches to Good Operations	p. 197
Cloud Computing	p. 198
The Bottom Line-Discipline	p. 199
References	p. 199
Futures	p. 201
Society and Demographics	p. 202
Technology	p. 203
References	p. 206
CIO Interviews	p. 207
Appendices
Examples of Key IT General Controls	p. 225
Eamples of Key IT Application Controls	p. 231
Project Management Artifact Examples	p. 237
IT Risk Assessment Checklist	p. 247
Due Diligence Checklist for Mergers and Acquisitions (Business)	p. 257
Due Diligence Checklist for Mergers and Acquisitions-IT	p. 281
Example IT Policies and Direction for "XYZ Corp"	p. 285
Recommended Reading	p. 315
Index	p. 317
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