Effective Communication

by Roebuck, Chris

• ISBN13: 9780814470206
• ISBN10: 0814470203
• Format: Paperback
• Copyright: 1999-05-01
• Publisher: Amacom Books

Summary

All organizations rely on communication between people. This book helps you get the best from the main forms of communication in the workplace today - and makes sure your message gets across to the right people. Sections on written communication, using the telephone, face-to-face communication, and communication within groups provide a comprehensive program for developing your skills in these areas. This will allow you to work more efficiently and achieve your objectives faster. Effective communication is the fundamental key to success in all areas at work. Book jacket.

Author Biography

Chris Roebuck has, for 20 years, helped organizations, teams, and individuals improve their performance through his work. His clients include international organizations, major institutions, and the British Army. He is a director of Capital Consultancy and lectures at City University Business School. Chris has appeared on both radio and television, and has been published worldwide.

Table of Contents

Chapter 1
Why is effective communication important?	8	(2)
Will improving my skills bring benefits?	10	(2)
How can I improve my skills?	12	(4)
Chapter 2
Why is self-assessment important?	16	(1)
Face-to-face with another person	16	(2)
Face-to-face with a group	18	(2)
Giving feedback	20	(2)
Using the telephone	22	(2)
Written communication	24	(2)
Listening skills	26	(2)
Discussing problems and getting agreement	28	(4)
Chapter 3
How communication works	32	(2)
The first steps to effective communication	34	(2)
Preparing the message	36	(2)
Matching the message to the receiver	38	(2)
Deciding on the means of delivery	40	(2)
Getting the delivery right	42	(1)
Doing the support work	43	(2)
Preparing the receiver	45	(1)
Delivering your message	46	(2)
Has your message been understood?	48	(2)
Barriers to communications	50	(4)
Chapter 4
Getting it right at work	54	(2)
Face-to-face with a group	56	(2)
Getting effective feedback	58	(2)
Giving feedback to others	60	(4)
Communicating by telephone	64	(2)
Using the written word	66	(4)
Writing a report	70	(2)
Negotiating and getting agreement	72	(4)
Chapter 5
Developing your skills	76	(2)
Areas of regular communication	78	(2)
Preparing to write a development plan	80	(2)
Identifying development needs	82	(1)
Development action plan	83	(1)
Immediate action plan	84	(2)
Help your boss communicate with you	86	(4)
Chapter 6
Improve communication with team briefings	90	(3)
Open communication and learning	93	(1)
General development suggestions	94	(1)
Conclusion	95	(1)
Index	96	(1)
Further reading	96