Effective Crisis Communication

by Ulmer, Robert R.; Sellnow, Timothy L.; Seeger, Matthew W.

• ISBN13: 9781071852392
• ISBN10: 1071852396
• eBook ISBN(s): 9781071852422
• Additional ISBN(s): 9781506315737
• Edition: 5th
• Format: Paperback
• Copyright: 2022-09-27
• Publisher: SAGE
• More Book Details

About This Book

Effective Crisis Communication: Moving From Crisis to Opportunity

ISBN: 9781071852392

Effective Crisis Communication: Moving From Crisis to Opportunity is a comprehensive textbook designed for students and professionals in the field of crisis management and communication. This fifth edition, written by Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger, is a go-to resource for understanding the latest theories and practices in crisis communication.

Who Uses It?

Primarily, this book is used by students and professionals in the fields of public relations, marketing, emergency management, and organizational leadership. It is also a valuable resource for anyone interested in understanding how to effectively manage and communicate during crises, including educators and researchers.

History and Editions

The fifth edition of Effective Crisis Communication has been fully updated to address the latest challenges in crisis communication. This edition includes diverse case studies from recent headlines such as the October 1st Las Vegas mass shooting and the COVID-19 pandemic. The book provides practical guidelines on managing uncertainty, effective crisis leadership, and turning challenges into opportunities. It also includes an updated appendix based on the latest research on the Discourse of Renewal.

Author and Other Works

Robert R. Ulmer is a renowned scholar in the field of crisis communication. Timothy L. Sellnow is known for his expertise in risk communication, and Matthew W. Seeger brings his experience in organizational learning and renewal to the text. This trio of authors provides a comprehensive approach to crisis communication, ensuring that the book remains current and relevant.

Key Features

• Theory-Based and Practical Lessons: The introductory chapters cover managing uncertainty and effective crisis communication and leadership, setting the stage for the case studies that follow.
• Timely Cases and Practical Guidelines: The book shows readers how organizations can take the challenges presented by crises and turn them into opportunities.
• Coverage of Ethics: Ethics are included in every chapter, emphasizing the importance of ethical communication during crises.
• Exercises and Case Studies: The book includes exercises that ask readers to examine and build their own crisis communication skills by critiquing the decisions made in a wide range of recent important cases.

Detailed Information

ISBNs and Formats

• Hardcover: ISBN-13: 9781071852392
• eTextbook: Available through VitalSource and other digital platforms (ISBN: 9781071852422)
• Rental Options: Various rental durations available from different retailers

Publication Details

• Publisher: SAGE Publications, Inc.
• Publication Date: 2022
• Number of Pages: Not specified
• Language: English
• Item Weight: Not specified
• Dimensions: Not specified

Other Editions and Formats

• 4th Edition: Available through SAGE Publications and other retailers
• eTextbook with VitalSource: ISBN-13: 9781071852422
• Related ISBNs:
• 9781071852422 (eTextbook)
• 9781071852392 (Hardcover)
• 1071852396 (Hardcover, ISBN-10)

This detailed information section provides a quick reference for all the available formats and sources for Effective Crisis Communication: Moving From Crisis to Opportunity, making it easier to find and access the book in the preferred format.