Tap into proven do's and don'ts for facilitating dynamic and productive meetings. Get tips on team building, brainstorming, motivating, delegating, and more.

About the Author
Preface
1. What am I Getting Into?
Why do we get people together to meet?
When do we use teams?
The Impact of a Facilitator on the Effectiveness of a Group
The Unique Position of a Group Facilitator
Ways Facilitators Serve Teams
Internal vs. External Facilitators
Characteristics of Effective Facilitators
Taking Stock in My Strengths Template
Your Mission as a Facilitator
Personal Mission Template
Personal and Professional Growth Planning Template
Summary
2. Get Ready, Get Set...
Knowledge Base for Facilitators
A Planning Checklist
Meeting Planning Template
A Checklist for Meeting Planning
Factors to Take Into Consideration When Planning Meetings
Importance of an Agenda
Facilitator Developed Agendas
Group Developed Agendas
Agenda Development Template Example
Specific Agenda With Tight Timelines
General, Less Specific Agenda
Breaking the Tasks Down Into Parts
Outcome Completion Planning Template
Planning for the Effective Delivery of Directions
Direction Delivery Planning Template
Summary
3. Go
Setting the Proper Tone for a Meeting
The Use of Music
Music Use Planning Template
Foundation Setting Activities
Foundation Setting Activities Planning Template
Good News
The Use of Framing
Active Learning Strategies
Watching Team Member Operation During the Start of a Meeting
Opening the Session
Setting Norms and Gound Rules
Summary
4. Connecting All Members of the Team
Interdependence/community and its importance to team operation
Characteristics of Interdependent Teams
Community
Team Building
Physical versus Mental Team Building Activities
Conflict resolution
Mediating Conflict
Mediation Template
Role of conflict on a team
Conflict and Chaos
Protecting team members during the decision making process
Protecting team members when announcing the results of their decisions
Keeping Uninvolved Stakeholder Groups Informed About Decision Progress
Information Planning Template
Summary
5. Reaching Peak Performance: Connecting Their Minds
The need to minimize/maximize energy
Diagnosing Group Energy
Working/processing combinations
Grouping and Regrouping Strategies
Summary
Planning Template
Processing and thinking
6. Working the Brain
Brainstorming techniques
Brainstorming Summary
7. Reaching the Goal
The Problem with Goals
Team Ownership
The Role of Vision in the Goal Process
Break the Task into Small Parts
The Use of Language Tools to Help a Group Successfully Implement Their Goal
Consensus in the Goal Process
Delegating Tasks to Others
Follow-up and Its Impact on the Goal Process
Goal Follow-up Template
Goal Setting Template
Summary
8. Putting on Your Oxygen Mask
Importance of Self-protection
Understanding Your Role as the Group Facilitator
Framing your role with the team
Use of Positive Presuppositions
Presuppositional Statements That Help to Develop Responsibility and Ownership
Presuppositional Statements That Help to Develop Collaboration and Lower Negative Emotions
Presuppositional Phrases or Questions Designed to Build Problem Solving Capacities
Gesturing
Use of charts, papers and other visuals to deflect anger
Use of positioning in room
Developing an exit plan
Reflect emotions/content back to the group
Content reflecting
Emotional reflecting
Chunking reflecting
Summary
9. Transforming a Difficult Group
What is a difficult group?
A Sample of Difficulties Posed by Groups or Teams
Problem People
Identification strategies
Starting a session
Physical room set up
Music and Difficult Groups
Planning for Music Use with a Potentially Difficult Group
Foundation setting activities
Ways That Foundation Setting Activities Can Help a Difficult Group
Framing
Use of the agenda
Summary
References
Index

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