Effective Human Relations A Guide to People at Work

by Seta, Catherine E.; Paulus, Paul B.; Baron, Robert A.

• ISBN13: 9780205293339
• ISBN10: 0205293336
• Edition: 4th
• Format: Paperback
• Copyright: 1999-07-27
• Publisher: Pearson

Summary

Effective Human Relations draws upon the latest research plus the expertise and experiences of the authors to present a comprehensive treatment of human relations in the workplace. Students will gain an understanding of what it takes to become a successful employee and manager with a focus on quality, teamwork, diversity, ethics, productivity, and the need to balance the demands of family and work. The authors explain the major issues in human relations and include numerous cases, examples, and exercises so that readers can apply these principles to the work environment. The fourth edition of this text retains the lively writing style, human relations in action assessment exercises, and experiential exercises that have made it so popular. New material on e-mail, telecommuting, hazards to avoid in persuasion and lie detection gives insights into the more recent issues that impact business. For anyone interested in human relations.

Table of Contents

Preface	xiii
Part 1 Understanding Human Relations: Building a Solid Foundation
Understanding Human Relations: Its Nature and Scop	2	(28)
Human Relations: A Working Definition	6	(3)
Human Relations: A Capsule Summary	9	(9)
Human Relations and Multiculturalism: Dealing with Diversity	18	(3)
Human Relations as Producer: Knowledge from Applied Research	21	(6)
Summary	27
Special Sections
Human Relations in Action
Common Sense: An Unreliable Guide to Human Behavior	8
Coping with the Future: The Challenge of Change	30	(30)
Peeking into the Future: Changes in the Workplace	33	(3)
Change: Why It's Often Resisted	36	(2)
Overcoming Resistance to Change: Some Useful Tactics	38	(2)
Change and Effectiveness: Techniques of Organizational Development	40	(6)
Opportunities for Development	46	(7)
Summary	53
Special Sections
Balancing Work and Family
Telecommuting	34	(14)
Ethics at Work
The Rise of the Disposable Worker	48	(4)
Guidelines for Effective Human Relations
Using What You've Learned	52	(2)
Case in Point
The Plan That Worked	54	(2)
Experiential Exercises
Assessing Your Managerial Style	56	(1)
Assess Yourself: Change or Stability? Are You a High or Low Sensation Seeker?	56	(4)
Part 2 Understanding Yourself and Other Persons
Perception: Perceiving Other Persons and the World around Us	60	(30)
Perceiving the Physical World	63	(5)
Social Cognition: Understanding People	68	(10)
When Social Perception Fails: Common Errors in Our Efforts to Understand Others	78	(1)
Social Perception: Its Role in Job Interviews and Performance Appraisals	79	(3)
Impression Management: Managing Perceptions of Ourselves	82	(4)
Summary	86
Special Sections
Balancing Work and Family
Initiatives at American Express	66	(3)
Human Relations in Action
Recognizing Assumptions You May Make about Human Nature	69	(15)
Ethics at Work
Self-Presentation in the Workplace: A Case Study	84	(1)
Guidelines for Effective Human Relations
Using What You've Learned	84	(3)
Experiential Exercise
Forming First Impressions: What's in a Face?	87	(3)
Self and Personality: Understanding How and Why Individuals Differ	90	(26)
Major Approaches to Personality	92	(6)
Personality: Its Impact in Work Settings	98	(6)
The Self-Concept: The Importance of How We See Ourselves	104	(5)
Personality Testing in the Workplace	109	(4)
Summary	113
Special Sections
Balancing Work and Family
Job Sharing: Do You Have the Personality That Fits?	98	(7)
Human Relations in Action
Assessing Your Own Self-Concept	105	(5)
Ethics at Work
Personality Testing in the Workplace	110	(2)
Guidelines for Effective Human Relations
Using What You've Learned	112	(4)
Part 3 Keys to Success
Motivation: Moving Yourself and Others	116	(28)
Motivation and Work	118	(2)
Motivation and Reward: A Double-Edged Sword	120	(4)
Needs and Motivation: The Essentials of Work	124	(4)
Process Views of Motivation: How Does Motivation Work?	128	(5)
Fairness and Motivation	133	(6)
Summary	139
Special Sections
Balancing Work and Family
Practical Suggestions from Expectancy Theory	130	(4)
Human Relations in Action
Guidelines for Setting Effective Goals	134	(4)
Guidelines for Effective Human Relations
Using What You've Learned	138	(2)
Experiential Exercise
Assessing Your Career Motivation	140	(4)
Communication: The Art of Getting Your Message Across	144	(36)
Communication: A Definition	147	(1)
Organizational Influences on Communication: Who Should (or Can) Communicate with Whom?	147	(4)
Electronic Communication: The Impact of New Technology	151	(5)
Personal Influences on Communication: Different Styles, Different Channels	156	(9)
Deceiving Others: How Is It Done and Detected?	165	(5)
Principles of Effective Communication: Some Useful Techniques	170	(3)
Summary	173
Special Sections
Ethics at Work
To Lie or Not to Lie: That Is the Question	168	(4)
Guidelines for Effective Human Relations
Using What You've Learned	172	(2)
Human Relations in Action
Measuring Your Own Expressiveness: A Short Self Assessment	174	(6)
Persuasion and Power: Understanding Social Influence	180	(32)
Persuasion: The Fine Art of Changing Others' Minds	182	(7)
Compliance: To Ask Sometimes Is to Receive	189	(7)
Power: Beyond Influence and Persuasion	196	(7)
Organizational Politics	203	(4)
Summary	207
Special Sections
Ethics at Work
Subliminal Persuasion	188	(12)
Human Relations in Action
Measuring Your Own Power: A Quick Self-Assessment	200	(6)
Guidelines for Effective Human Relations
Using What You've Learned	206	(2)
Case in Point
Dr. Cialdini Meets Stunning Young Woman	208	(4)
Part 4 Effective Groups and Organizations
Group Behavior and Influence: How Do Groups Affect Us?	212	(32)
Motivation in Groups: Loafing and Facilitation	215	(4)
Social Facilitation: Motivation and Interference in Groups	219	(2)
Brainstorming: Creativity in Groups?	221	(5)
Group Decision Making: Passing the Buck	226	(13)
Summary	239
Special Sections
Human Relations in Action
Group Seekers and Avoiders: How Well-Suited Are You for Working in Groups?	226	(12)
Guidelines for Effective Human Relations
Using What You've Learned	238	(2)
Experiential Exercises
Groupthink at NBC	240	(1)
Group Processes and the Family	240	(4)
Teamwork and Conflict in Work Settings	244	(32)
Prosocial Behavior: Helping Others and the Organization	247	(6)
Teamwork: Working Together for Productivity	253	(5)
Conflict: Its Causes, Management, and Effects	258	(13)
Summary	271
Special Sections
Ethics at Work
Would You Blow the Whistle?	248	(4)
Human Relations in Action
Are You a Good Organizational Citizen?	252	(18)
Guidelines for Effective Human Relations
Using What You've Learned	270	(2)
Experiential Exercise
How Do You Deal with Conflict?	272	(4)
Leadership: Getting the Most Out of Groups, Teams and Organizations	276	(34)
Who Becomes a Leader? Some Contrasting Answers	279	(7)
Leadership Styles: Contrasting Approaches to the Task of Directing Others	286	(5)
Leader Effectiveness: Who Succeeds and Who Fails?	291	(6)
New Directions in Leadership	297	(6)
Summary	303
Special Sections
Guidelines for Effective Human Relations
Using What You've Learned	302	(2)
Experiential Exercise
What Leadership Style Do You Prefer?	304	(6)
Part 5 Effective Functioning in the Workplace
Work-Related Attitudes: Job Satisfaction and Organizational Commitment	310	(26)
Attitudes: Components and Definition	313	(1)
Job Satisfaction: What Makes Us Happy at Work?	314	(5)
Job Satisfaction Diversity	319	(7)
Job Satisfaction: What Are Its Effects?	326	(3)
Organizational Commitment: Feeling a Part of the Organization	329	(3)
Summary	332
Special Sections
Human Relations in Action
How Satisfied Are You with Your Job? Testing Motivation-Maintenance Theory	324	(6)
Guidelines for Effective Human Relations
Using What You've Learned	330	(3)
Case in Point
Should I Stay or Should I Leave?	333	(3)
Interpersonal Relations: Relationships and Work	336	(32)
Interpersonal Attraction: Liking and Friendship	339	(2)
Love: What about That Special Thing?	341	(5)
Romance in the Workplace: Do Work and Love Mix?	346	(4)
Sexual Harassment: Abuse in the Workplace	350	(4)
Work and Family Relationships: The Balancing Act	354	(2)
Aggression at Work: Destructive Relationships	356	(6)
Summary	362
Special Sections
Ethics at Work
A Little Romance Can Be a Dangerous Thing	351	(10)
Guidelines for Effective Human Relations
Using What You've Learned	361	(1)
Experiential Exercise
The Experience of Sexual Harassment	362	(6)
Prejudice and Discrimination: Roadblocks to Traveling in a Multicultural World	368	(28)
Prejudice and Discrimination: What They Are and How They Differ	370	(6)
Explanations of Prejudice: The Origins of Hate	376	(5)
Prejudice and Discrimination: Its Guise in the Workplace	381	(7)
Reducing Prejudice and Discrimination: Complex Problems Demand Complex Solutions	388	(3)
Summary	391
Special Sections
Human Relations in Action
The Illusion of Outgroup Homogeneity	380	(2)
Ethics at Work
Gender Discrimination and Sexual Harassment	382	(8)
Guidelines for Effective Human Relations
Using What You've Learned	390	(2)
Case in Point
Not Bad, for a Woman	392	(4)
Stress and Burnout: Key Problems at Work	396	(36)
Stress: Its Basic Nature	399	(1)
Stress: Its Major Causes	400	(9)
Personal Factors and Stress	409	(5)
Stress: Some Important Effects	414	(7)
Managing Stress: Some Useful Techniques	421	(4)
Summary	425
Special Sections
Human Relations in Action
How Much Role Conflict Do You Have?	406	(18)
Guidelines for Effective Human Relations
Using What You've Learned	424	(2)
Experiential Exercise
Checking Your Coping Style	426	(6)
Career Choice and Development: Planning for Success	432	(33)
Getting Started: Choosing the Right Career	435	(8)
Career Development: Staying on Track	443	(9)
Careers: Changes over a Lifetime	452	(7)
Summary	459
Special Sections
Human Relations in Action
What Is Your Occupational Type?	438	(15)
Ethics at Work
The Negative Side of Feedback	453	(5)
Guidelines for Effective Human Relations
Using What You've Learned	458	(2)
Experiential Exercise
How Flexible Is Your Company?	460	(5)
Glossary	465	(10)
Index	475	(17)
Photo Credits	492