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9780750639873

Effective Management of Benchmarking Projects

by
  • ISBN13:

    9780750639873

  • ISBN10:

    0750639873

  • Format: Hardcover
  • Copyright: 1998-06-08
  • Publisher: Routledge

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Supplemental Materials

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Summary

Effective Management of Benchmarking Projects shows you how to apply benchmarking to a variety of projects. Effective Management of Benchmarking Projects equips the project team or manager with all the necessary competence for managing projects effectively. This practical book begins with definitions of 'what to benchmark' and ends with a stimulating real case study where a benchmarking project was conducted by observing all the necessary rules and with total adherence to the various protocols. This book deals with the application of benchmarking. It gives real examples of effective applications from such companies as: Rank Xerox, D2D, American Express, Rover, Texas Instruments. Author is a leading authority on benchmarkingBlends theory with practice appealing to both academics and practitionersIncludes examples of best practice in a variety of fields eg the public sector, utilities sector, financial services, car after-sale service

Table of Contents

Acknowledgements iv
Introduction 1(4)
1 Rank Xerox: where the benchmarking story started
5(38)
2 The strategic application of benchmarking for best practice: a prioritization tool
43(28)
3 Partner selection
71(16)
4 The ethics of benchmarking: how to handle secrecy and sensitive issues
87(9)
5 The value of industrial visits
96(49)
6 The value of benchmarking awards
145(38)
7 The process of benchmarking in practice
183(21)
8 The diversity of benchmarking: examples of best practice
204(107)
9 Bringing it all together: effective project management
311(33)
Index 344

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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