Effective Management (with EMO Bind-In Card)

by Williams, Chuck

• ISBN13: 9780324362107
• ISBN10: 0324362102
• Edition: 3rd
• Format: Spiral Bound
• Copyright: 2007-02-12
• Publisher: South-Western College Pub

Summary

With Chuck Williams you'll find it all. Because when Chuck does Effective Management, today's future managers respond! Award-winning educator and author Chuck Williams combines a variety of learning methods and tools, a captivating story-telling approach and hundreds of stimulating examples in a full multimedia package unlike any other. With Effective Management: A Multimedia Approach, 3e you'll find a package created specifically for the way you learn best-whether you prefer to read, listen, watch, or interact. Chuck Does Self-Assessments: New Self-Assessments help you evaluate your personal attitudes, perspectives, behaviors and how they will affect your management potential. Chuck Does Management in Motion: All-new Management Workplace videos, available with the text, provide behind-the-scenes management insights into organizations such as Lonely Planet, Timbuk2, and Original Penguin. Five new BizFlix clips highlight management in action within popular Hollywood films such as Bowfinger and Seabiscuit. Chuck Does Technology: Effective Management Online (http://em-online.swlearning.com) offers award-winning Experiencing Management study modules, self-testing opportunities, interactive worksheets, and more to ensure you understand. New ThomsonNow[Trademark] online learning system maximizes every minute of study time while minimizing your time in completing homework! Earn the grade you want in this course while gaining the management knowledge you'll need later with homework help and personalized study that focuses on areas most challenging for you individually. Book jacket.

Table of Contents

Introduction to Management	p. 1
Management	p. 2
What Is Management?	p. 4
Management Is...	p. 4
Management Functions	p. 5
Planning	p. 8
Organizing	p. 8
Leading	p. 8
Controlling	p. 9
What Do Managers Do?	p. 9
Kinds of Managers	p. 10
Top Managers	p. 10
Middle Managers	p. 11
First-Line Managers	p. 12
Team Leaders	p. 12
Managerial Roles	p. 14
Interpersonal Roles	p. 14
Informational Roles	p. 15
Decisional Roles	p. 15
What Does It Take to Be a Manager?	p. 17
What Companies Look for in Managers	p. 17
Mistakes Managers Make	p. 19
The Transition to Management: The First Year	p. 21
Why Management Matters	p. 23
Competitive Advantage through People	p. 23
Management Decision	p. 26
Self-Assessment	p. 26
Take Two Video	p. 28
Organizational Environments and Cultures	p. 30
External Environments	p. 32
Changing Environments	p. 32
Environmental Change	p. 32
Environmental Complexity and Resource Scarcity	p. 33
Uncertainty	p. 34
General Environment	p. 35
Economy	p. 36
Technological Component	p. 37
Sociocultural Component	p. 37
Political/Legal Component	p. 38
Specific Environment	p. 39
Customer Component	p. 39
Competitor Component	p. 40
Supplier Component	p. 41
Industry Regulation Component	p. 42
Advocacy Groups	p. 43
Making Sense of Changing Environments	p. 44
Environmental Scanning	p. 44
Interpreting Environmental Factors	p. 45
Acting on Threats and Opportunities	p. 45
Internal Environments	p. 46
Organizational Cultures: Creation, Success, and Change	p. 46
Creation and Maintenance of Organizational Cultures	p. 46
Successful Organizational Cultures	p. 47
Changing Organizational Cultures	p. 48
Management Team Decision	p. 51
Self-Assessment	p. 52
Take Two Video	p. 54
Ethics and Social Responsibility	p. 56
What Is Ethical and Unethical Workplace Behavior?	p. 58
Ethics and the Nature of Management Jobs	p. 59
U.S. Sentencing Commission Guidelines for Organizations	p. 60
Who, What, and Why?	p. 60
Determining the Punishment	p. 61
How Do You Make Ethical Decisions?	p. 63
Influences on Ethical Decision Making	p. 63
Ethical Intensity of the Decision	p. 63
Moral Development	p. 64
Practical Steps to Ethical Decision Making	p. 66
Selecting and Hiring Ethical Employees	p. 66
Codes of Ethics	p. 66
Ethics Training	p. 68
Ethical Climate	p. 69
What Is Social Responsibility?	p. 70
To Whom Are Organizations Socially Responsible?	p. 71
For What Are Organizations Socially Responsible?	p. 74
Responses to Demands for Social Responsibility	p. 76
Social Responsibility and Economic Performance	p. 78
Management Decision	p. 80
Self-Assessment	p. 81
Take Two Video	p. 83
Planning	p. 85
Planning and Decision Making	p. 86
Planning	p. 88
Benefits and Pitfalls of Planning	p. 88
Benefits of Planning	p. 89
Planning Pitfalls	p. 89
How to Make a Plan That Works	p. 90
Setting Goals	p. 90
Developing Commitment to Goals	p. 91
Developing Effective Action Plans	p. 92
Tracking Progress	p. 93
Maintaining Flexibility	p. 94
Planning from Top to Bottom	p. 95
Starting at the Top	p. 96
Bending in the Middle	p. 97
Finishing at the Bottom	p. 98
What Is Rational Decision Making?	p. 101
Steps and Limits to Rational Decision Making	p. 102
Define the Problem	p. 102
Identify Decision Criteria	p. 103
Weight the Criteria	p. 103
Generate Alternative Courses of Action	p. 104
Evaluate Each Alternative	p. 105
Compute the Optimal Decision	p. 105
Limits to Rational Decision Making	p. 107
Using Groups to Improve Decision Making	p. 108
Advantages and Pitfalls of Group Decision Making	p. 108
Structured Conflict	p. 110
Nominal Group Technique	p. 111
Delphi Technique	p. 111
Stepladder Technique	p. 113
Electronic Brainstorming	p. 114
Management Decision	p. 117
Self-Assessment	p. 118
Take Two Video	p. 120
Organizational Strategy	p. 122
Basics of Organizational Strategy	p. 124
Sustainable Competitive Advantage	p. 124
Strategy-Making Process	p. 126
Assessing the Need for Strategic Change	p. 126
Situational Analysis	p. 128
Choosing Strategic Alternatives	p. 131
Corporate-, Industry-, and Firm-Level Strategies	p. 133
Corporate-Level Strategies	p. 134
Portfolio Strategy	p. 134
Grand Strategies	p. 137
Industry-Level Strategies	p. 139
Five Industry Forces	p. 139
Positioning Strategies	p. 140
Adaptive Strategies	p. 141
Firm-Level Strategies	p. 142
Direct Competition	p. 143
Strategic Moves of Direct Competition	p. 144
Management Team Decision	p. 146
Self-Assessment	p. 147
Take Two Video	p. 149
Innovation and Change	p. 150
Organizational Innovation	p. 152
Why Innovation Matters	p. 152
Technology Cycles	p. 153
Innovation Streams	p. 155
Managing Innovation	p. 158
Managing Sources of Innovation	p. 158
Experiential Approach: Managing Innovation during Discontinuous Change	p. 160
Compression Approach: Managing innovation during Incremental Change	p. 162
Organizational Change	p. 164
Managing Change	p. 165
Managing Resistance to Change	p. 166
What Not to Do When Leading Change	p. 167
Change Tools and Techniques	p. 170
Management Decision	p. 175
Self-Assessment	p. 176
Take Two Video	p. 177
Global Management	p. 178
What Is Global Business?	p. 180
Global Business, Trade Rules, and Trade Agreements	p. 180
The Impact of Global Business	p. 180
Trade Barriers and Agreements	p. 182
How to Go Global?	p. 186
Consistency or Adaptation?	p. 186
Forms for Global Business	p. 187
Exporting	p. 188
Cooperative Contracts	p. 188
Strategic Alliances	p. 190
Wholly Owned Affiliates (Build or Buy)	p. 191
Global New Ventures	p. 191
Where to Go Global?	p. 192
Finding the Best Business Climate	p. 192
Growing Markets	p. 192
Choosing an Office/Manufacturing Location	p. 193
Minimizing Political Risk	p. 193
Becoming Aware of Cultural Differences	p. 195
Preparing for an International Assignment	p. 197
Language and Cross-Cultural Training	p. 197
Spouse, Family, and Dual-Career Issues	p. 199
Management Team Decision	p. 201
Self-Assessment	p. 202
Take Two Video	p. 205
Organizing	p. 207
Designing Adaptive Organizations	p. 208
Designing Organizational Structures	p. 212
Departmentalization	p. 212
Functional Departmentalization	p. 212
Product Departmentalization	p. 213
Customer Departmentalization	p. 215
Geographic Departmentalization	p. 216
Matrix Departmentalization	p. 217
Organizational Authority	p. 219
Chain of Command	p. 219
Line versus Staff Authority	p. 220
Delegation of Authority	p. 220
Degree of Centralization	p. 221
Job Design	p. 222
Job Specialization	p. 223
Job Rotation, Enlargement, and Enrichment	p. 223
Job Characteristics Model	p. 224
Designing Organizational Processes	p. 227
Intraorganizational Processes	p. 227
Reengineering	p. 229
Empowerment	p. 231
Behavioral Informality	p. 231
Interorganizational Processes	p. 233
Modular Organizations	p. 234
Virtual Organizations	p. 234
Management Decision	p. 236
Self-Assessment	p. 237
Take Two Video	p. 239
Managing Teams	p. 240
Why Work Teams?	p. 242
The Good and Bad of Using Teams	p. 242
The Advantages of Teams	p. 242
The Disadvantages of Teams	p. 244
When to Use Teams	p. 246
Kinds of Teams	p. 248
Autonomy, the Key Dimension	p. 249
Special Kinds of Teams	p. 251
Managing Work Teams	p. 253
Work Team Characteristics	p. 253
Team Norms	p. 254
Team Cohesiveness	p. 254
Team Size	p. 255
Team Conflict	p. 256
Stages of Team Development	p. 257
Enhancing Work Team Effectiveness	p. 260
Setting Team Goals and Priorities	p. 260
Selecting People for Teamwork	p. 262
Team Training	p. 264
Team Compensation and Recognition	p. 265
Management Team Decision	p. 267
Self-Assessment	p. 268
Take Two Video	p. 270
Managing Human Resource Systems	p. 272
Understanding Human Resource Legislation	p. 274
Employment Legislation	p. 274
Federal Employment Laws	p. 275
Adverse Impact and Employment Discrimination	p. 277
Sexual Harassment	p. 278
Finding Qualified Workers	p. 279
Recruiting	p. 280
Job Analysis and Recruiting	p. 280
Internal and External Recruiting	p. 282
Selection	p. 284
Application Forms and Resumes	p. 284
References and Background Checks	p. 286
Selection Tests	p. 286
Interviews	p. 290
Developing Qualified Workers	p. 292
Training	p. 292
Training Methods	p. 293
Evaluating Training	p. 294
Performance Appraisal	p. 295
Accurately Measuring Job Performance	p. 295
Sharing Performance Feedback	p. 298
Keeping Qualified Workers	p. 299
Compensation	p. 300
Compensation Decisions	p. 300
Employment Benefits	p. 302
Employee Separations	p. 303
Terminating Employees	p. 303
Downsizing	p. 304
Employee Turnover	p. 306
Management Decision	p. 307
Self-Assessment	p. 308
Take Two Video	p. 310
Leading	p. 311
Motivation	p. 312
What Is Motivation?	p. 314
Basics of Motivation	p. 314
Effort and Performance	p. 315
Need Satisfaction	p. 316
Extrinsic and Intrinsic Rewards	p. 318
Motivating with the Basics	p. 319
How Perceptions and Expectations Affect Motivation	p. 321
Equity Theory	p. 322
Components of Equity Theory	p. 322
How People React to Perceived Inequity	p. 323
Motivating with Equity Theory	p. 325
Expectancy Theory	p. 327
Components of Expectancy Theory	p. 327
Motivating with Expectancy Theory	p. 329
How Rewards and Goals Affect Motivation	p. 330
Reinforcement Theory	p. 330
Components of Reinforcement Theory	p. 332
Schedules for Delivering Reinforcement	p. 332
Motivating with Reinforcement Theory	p. 334
Goal-Setting Theory	p. 336
Components of Goal-Setting Theory	p. 336
Motivating with Goal-Setting Theory	p. 337
Motivating with the Integrated Model	p. 339
Management Decision	p. 340
Self-Assessment	p. 341
Take Two Video	p. 343
Leadership	p. 344
What Is Leadership?	p. 346
Leadership	p. 346
Leaders versus Managers	p. 347
Who Leaders are and What Leaders Do	p. 348
Leadership Traits and Behaviors	p. 348
Situational Approaches to Leadership	p. 353
Putting Leaders in the Right Situation: Fiedler's Contingency Theory	p. 354
Leadership Style: Least Preferred Coworker	p. 354
Situational Favorableness	p. 355
Matching Leadership Styles to Situations	p. 356
Adapting Leader Behavior: Path-Goal Theory	p. 358
Leadership Styles	p. 358
Subordinate and Environmental Contingencies	p. 359
Outcomes	p. 360
Adapting Leader Behavior: Hersey and Blanchard's Situational Leadership Theory	p. 361
Worker Readiness	p. 362
Leadership Styles	p. 362
Adapting Leader Behavior: Normative Decision Theory	p. 363
Decision Styles	p. 364
Decision Quality and Acceptance	p. 365
Strategic Leadership	p. 368
Visionary Leadership	p. 369
Charismatic Leadership	p. 369
Transformational Leadership	p. 370
Management Team Decision	p. 373
Self-Assessment	p. 374
Take Two Video	p. 375
Managing Communication	p. 376
What Is Communication?	p. 378
Perception and Communication Problems	p. 378
Basic Perception Process	p. 379
Perception Problems	p. 380
Perceptions of Others	p. 380
Self-Perception	p. 381
Kinds of Communication	p. 382
The Communication Process	p. 383
Communication Channels	p. 384
Coaching and Counseling: One-on-One Communication	p. 386
Nonverbal Communication	p. 387
How to Improve Communication	p. 388
Managing One-on-One Communication	p. 389
Choosing the Right Communication Medium	p. 389
Listening	p. 390
Giving Feedback	p. 392
Improving Cross-Cultural Communication	p. 393
Managing Organization-Wide Communication	p. 397
Improving Transmission: Getting the Message Out	p. 397
Improving Reception: Hearing What Others Feel and Think	p. 399
Management Decision	p. 401
Self-Assessment	p. 402
Take Two Video	p. 403
Controlling	p. 405
Control	p. 406
Basics of Control	p. 408
The Control Process	p. 408
Standards	p. 408
Comparison to Standards	p. 409
Corrective Action	p. 409
Dynamic, Cybernetic Process	p. 410
Feedback, Concurrent, and Feedforward Control	p. 410
Control Isn't Always Worthwhile or Possible	p. 411
How and What to Control	p. 413
Control Methods	p. 413
Bureaucratic Control	p. 413
Objective Control	p. 414
Normative Control	p. 415
Concertive Control	p. 416
Self-Control	p. 417
What to Control?	p. 418
The Balanced Scorecard	p. 419
The Financial Perspective: Controlling Economic Value Added	p. 420
The Customer Perspective: Controlling Customer Defections	p. 421
The Internal Perspective: Controlling Quality	p. 423
The Innovation and Learning Perspective: Controlling Waste and Pollution	p. 424
Management Team Decision	p. 428
Self-Assessment	p. 428
Take Two Video	p. 431
Managing Information	p. 432
Why Information Matters	p. 435
Strategic Importance of Information	p. 435
First-Mover Advantage	p. 435
Sustaining a Competitive Advantage	p. 436
Getting and Sharing Information	p. 437
Capturing, Processing, and Protecting Information	p. 438
Capturing Information	p. 438
Processing Information	p. 439
Protecting Information	p. 441
Accessing and Sharing Information and Knowledge	p. 444
Internal Access and Sharing	p. 445
External Access and Sharing	p. 446
Sharing Knowledge and Expertise	p. 447
Management Decision	p. 449
Self-Assessment	p. 449
Take Two Video	p. 451
Managing Service and Manufacturing Operations	p. 452
Managing for Productivity and Quality	p. 454
Productivity	p. 454
Why Productivity Matters	p. 455
Kinds of Productivity	p. 455
Quality	p. 457
Quality-Related Characteristics for Products and Services	p. 458
ISO 9000 and 14000	p. 459
Baldrige National Quality Award	p. 460
Total Quality Management	p. 461
Managing Operations	p. 462
Service Operations	p. 453
The Service-Profit Chain	p. 463
Service Recovery and Empowerment	p. 464
Manufacturing Operations and Inventory	p. 466
Amount of Processing in Manufacturing Operations	p. 466
Types of Inventory	p. 467
Measuring Inventory	p. 468
Costs of Maintaining an Inventory	p. 469
Managing Inventory	p. 470
Management Decision	p. 473
Self-Assessment	p. 474
Take Two Video	p. 476
Endnotes	p. 477
Glossary	p. 508
Name Index	p. 522
Subject Index	p. 525
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