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9780763748012

Effective Management of Long-Term Care Facilities

by
  • ISBN13:

    9780763748012

  • ISBN10:

    0763748013

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2004-09-01
  • Publisher: Jones & Bartlett
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Supplemental Materials

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Summary

This outstanding text provides a clear understanding of how the ideal long-term care facility should operate, and how prospective, as well as currently employed nursing home administrators can hone their skills to deliver quality, cost-effective services. In three sections, it presents an overview of long-term care, an explanation of the key aspects of the external environment that significantly impact the organization, the organizational features of a nursing home, and finally, management and leadership skills that a successful administrator must have. "Dr. Singh provides a compendium of information needed for successful administration in long-term care. This book clearly defines an administratorrs"s scope of responsibility in these four dimensions of care: physical, social, mental, and spiritual." -Mary Tellis-Nayak, RN, MSN, MPH President/CEO, American College of Healthcare Administrators

Table of Contents

Foreword ix
Introduction xi
Part I System Perspectives and Environmental Exchanges
1(170)
System Concepts and Long-Term Care Delivery
5(40)
The Closed and Open Systems
7(3)
The Environment
10(8)
The Nature of Long-Term Care
18(8)
The Long-Term Care Delivery System
26(9)
The Non-Long-Term Health Care System
35(4)
Conclusion
39(1)
Discussion and Application Questions
39(1)
Internet Resources for Further Learning
40(5)
Community and Client Exchanges
45(28)
Role of the Administrator
47(1)
Exchange Relationships
48(8)
Ingredients for Building Client Exchanges
56(1)
Clients of Long-Term Care
57(9)
Nursing Home Demand and Decision Making
66(2)
State of the Long-Term Care Industry
68(1)
Conclusion
69(1)
Discussion and Application Questions
70(1)
Internet Resources for Further Learning
70(3)
Legal and Regulatory Environment
73(44)
Laws and Regulations
76(5)
Legal Structure and Responsibility
81(6)
Liability
87(4)
Licensure, Certification, and Accreditation
91(9)
Survey and Enforcement
100(4)
Patient Rights
104(9)
Conclusion
113(1)
Discussion and Application Questions
113(1)
Internet Resources for Further Learning
113(4)
Financing and Reimbursement
117(54)
Private Financing
121(3)
Medicare
124(12)
Medicaid
136(2)
Managed Care and Health-System Partnerships
138(4)
Fraud and Abuse
142(3)
Conclusion
145(1)
Discussion and Application Questions
145(1)
Internet Resources for Further Learning
146(3)
Appendix 4-I
149(13)
Appendix 4-II
162(2)
Appendix 4-III
164(4)
Appendix 4-IV
168(3)
Part II Clinical Organization and Process Integration
171(246)
Clinical, Social, and Residential Structures
177(32)
Integrating the Three Structures
180(1)
The Holistic and Realistic Contexts
180(4)
Clinical Organization
184(5)
Social Aspects
189(5)
Residential Features
194(11)
Conclusion
205(1)
Discussion Questions
206(3)
Nursing Home Evolution and Cultural Change
209(26)
Evolution of the Nursing Home Industry
212(5)
Emerging Alternatives to the Medical Model
217(2)
Practical Models of Enhanced Environments
219(11)
Conclusion
230(1)
Discussion Questions
231(1)
Internet Resources for Further Learning
231(4)
Social Services, Admission, and Discharge
235(30)
Social Services Department
236(2)
Skills and Competencies
238(3)
Knowledge of Aging and the Elderly
241(4)
Social Service Roles
245(4)
Social Service Tasks
249(8)
Resident Council
257(1)
Family Management
258(2)
End-of-Life and Hospice Care
260(1)
Conclusion
261(1)
Discussion Questions
262(1)
Internet Resources for Further Learning
262(3)
Medical Care, Nursing, and Rehabilitation
265(38)
Medical Care
266(7)
Nursing Department
273(5)
Patient Assessment and Care Planning
278(5)
Infection Control
283(4)
Special Areas of Nursing Care Management
287(6)
Pharmacy Consultation
293(2)
Rehabilitation
295(2)
Conclusion
297(1)
Discussion Questions
298(1)
Internet Resources for Further Learning
298(5)
Recreation and Activities
303(26)
Activity Department
305(1)
Skills and Competencies
306(1)
Program Development
307(14)
Program Planning and Implementation
321(3)
Program Evaluation
324(1)
Volunteer Support
325(2)
Conclusion
327(1)
Discussion Questions
327(1)
Internet Resources for Further Learning
327(2)
Dietary Services
329(32)
Dietary Department
331(2)
Nutritional Assessment
333(1)
Menu Planning
334(6)
Purchasing Food and Supplies
340(2)
Food Storage and Inventory
342(3)
Food Preparation
345(2)
Therapeutic Diets and Nourishments
347(2)
Intensive Nutrition
349(2)
Food Service
351(4)
Food Safety and Sanitation
355(1)
Conclusion
356(1)
Discussion Questions
357(1)
Internet Resources for Further Learning
357(4)
Plant and Environmental Services
361(24)
Organization of Environmental Services
362(2)
Maintenance Operation
364(4)
Housekeeping Operation
368(2)
Laundry Operation
370(3)
Security Operation
373(3)
Fire and Disaster Planning
376(3)
Waste Management
379(1)
Environmental Safety
380(1)
Conclusion
381(1)
Discussion Questions
382(1)
Internet Resources for Further Learning
382(3)
Administrative and Information Systems
385(32)
The Business Office
386(1)
Reception Functions
387(2)
Secretarial and Clerical Functions
389(1)
Accounting and Bookkeeping Functions
389(10)
Medical Records
399(4)
Information Systems
403(6)
Conclusion
409(1)
Discussion and Application Questions
409(1)
Internet Resources for Further Learning
410(3)
Appendix 12-I
413(4)
Part III Effective Management and Strategic Action
417(176)
Effective Management and Leadership
419(34)
The Executive Roles
421(2)
The Effective Administrator
423(3)
Approach to Effective Management
426(9)
Tools for Effective Management
435(14)
Conclusion
449(1)
Discussion and Application Questions
450(3)
Effective Human Resource and Staff Development
453(40)
Goals, Main Functions, and Challenges
456(2)
Human Resource Planning
458(8)
Staff Recruitment and Retention
466(6)
Staff Development and Performance Appraisal
472(3)
Self-Managed Work Teams
475(3)
Counseling, Disciplining, and Terminating
478(4)
Labor Relations and Unionization
482(4)
Employment Laws
486(3)
Conclusion
489(1)
Discussion and Application Questions
490(1)
Internet Resources for Further Learning
490(3)
Effective Marketing and Public Relations
493(34)
Marketing: Its Philosophy and Essence
495(3)
The Marketing Function and Its Goals
498(2)
Marketing Strategy
500(8)
Implementing the Marketing Mix
508(5)
Competitive Differentiation
513(2)
Personal Selling
515(4)
Promotion and Public Relations
519(4)
Conclusion
523(1)
Discussion and Application Questions
523(1)
Internet Resources for Further Reading
524(3)
Effective Budgeting and Financial Controls
527(34)
Accounting and Financial Statements
529(4)
Management Reports
533(2)
Managing Revenues
535(3)
Controlling Costs
538(11)
Managing Receivables
549(4)
Budgeting
553(6)
Conclusion
559(1)
Discussion and Application Questions
559(2)
Effective Quality and Productivity Management
561(32)
Productivity and Quality
563(2)
What Is Quality?
565(2)
Technical and Consumer-Defined Quality
567(1)
Framework of Quality
568(3)
Regulatory Minimum Standards
571(1)
Measurement and Evaluation of Quality
572(4)
Quality Improvement
576(10)
Quality Culture
586(3)
Wellspring: Quality in Action
589(1)
Conclusion
589(1)
Discussion and Application Questions
590(1)
Internet Resources for Further Learning
591(2)
Glossary 593(32)
Index 625

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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