Acknowledgements | p. ix |
About the author | p. x |
Introduction | p. 1 |
What sort of a person is the project manager? | p. 2 |
What is a project? | p. 5 |
A project's characteristics | p. 5 |
A successful project's characteristics | p. 9 |
How can projects deliver benefits? | p. 10 |
What is a project? | p. 12 |
What a project is not… | p. 13 |
What is project management? | p. 15 |
Business success - delivering projects | p. 16 |
Conclusion | p. 26 |
Who's responsible for what? | p. 29 |
The principles of project organizational design | p. 30 |
A project's hierarchy of management | p. 33 |
Applying the principles in practice | p. 45 |
Some example project organization structures | p. 51 |
Conclusion | p. 59 |
How do I know what 'success' looks like? | p. 61 |
The principles of defining project success | p. 63 |
Applying the principles in practice | p. 74 |
An example of project success criteria | p. 77 |
Conclusion | p. 81 |
How do I plan… quality? | p. 83 |
Understanding a product-based approach to planning | p. 84 |
Using a product-based approach to planning | p. 95 |
Conclusion | p. 109 |
How do I plan… timescales and budgets? | p. 111 |
Building the plan | p. 113 |
Refining the plan | p. 131 |
Conclusion | p. 137 |
How do I identify and manage the risks? | p. 139 |
The principles of risk management | p. 140 |
Applying the principles in practice | p. 148 |
A word about contingency | p. 158 |
Conclusion | p. 159 |
How do I initiate the project? | p. 161 |
The project life cycle | p. 163 |
Planning and conducting project initiation | p. 183 |
Conclusion | p. 185 |
How can I keep the project under control? | p. 187 |
Management by exception | p. 189 |
The control cycle: plan | p. 190 |
The control cycle: delegate | p. 190 |
The control cycle: monitor, report and control | p. 192 |
Conclusion | p. 223 |
What do I do when it's time to deliver? | p. 225 |
Project closure | p. 227 |
The post-project period | p. 238 |
Conclusion | p. 247 |
What do I do next? | p. 249 |
Role descriptions | p. 253 |
Glossary | p. 273 |
Acronyms | p. 285 |
Index | p. 287 |
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