What is included with this book?
Foreword | p. ix |
Preface | p. xiii |
Setting the Scene | |
Introduction | p. 1 |
Preamble | p. 1 |
This Book | p. 2 |
Small Business Web Presence | p. 3 |
Other Tools for Small Business | p. 9 |
Our Previous Studies | p. 18 |
Other International Studies | p. 23 |
Conclusion | p. 23 |
References | p. 23 |
Web Presence Lessons for Small Businesses | p. 27 |
Introduction | p. 27 |
At the Start: Web Presence Readiness | p. 28 |
Business Strategy and Planning | p. 31 |
Web Presence Strategy and Content | p. 34 |
Web Presence Hosting | p. 36 |
Website Design | p. 39 |
Web Presence Promotion | p. 42 |
Web Presence Governance | p. 44 |
Evaluating Web Presence Success | p. 47 |
Conclusion | p. 49 |
References | p. 49 |
Readiness, Business Aims and Planning | |
Readiness for a Web Presence | p. 52 |
Introduction | p. 52 |
Small Business Web Presence | p. 53 |
Identifying Factors for Readiness | p. 56 |
Organisational Readiness | p. 60 |
Our Previous Studies | p. 68 |
Tenets - Lessons from the Chapter | p. 74 |
Conclusion | p. 74 |
References | p. 76 |
Business Strategy and Planning | p. 78 |
Introduction | p. 78 |
Competitive Forces | p. 79 |
Business Strategy | p. 81 |
ICT Investment Appraisal | p. 87 |
Determining Business Strategy | p. 89 |
Knowing How the Business is Placed | p. 91 |
Our Previous Studies | p. 98 |
Tenets - Lessons from the Chapter | p. 107 |
Conclusion | p. 107 |
References | p. 109 |
Web Presence Implementation and Evaluation | |
Web Presence Strategy and Content | p. 113 |
Introduction | p. 113 |
Web Presence Strategy | p. 114 |
Determining Website Content | p. 116 |
Maintaining Web Presence Content | p. 120 |
Our Previous Studies | p. 122 |
Tenets - Lessons from the Chapter | p. 132 |
Conclusion | p. 132 |
References | p. 132 |
Appendix: More on Website Features | p. 134 |
Web Presence Hosting | p. 141 |
Introduction | p. 141 |
Web Presence Options | p. 142 |
Hosting, Building, and Maintaining a Website | p. 145 |
The 'Extended' Web | p. 152 |
Our Previous Studies | p. 156 |
Tenets - Lessons from the Chapter | p. 160 |
Conclusion | p. 161 |
References | p. 161 |
Appendix: Different Types of Internet Connections | p. 164 |
Website Design | p. 168 |
Introduction | p. 168 |
Background | p. 169 |
Other Studies | p. 185 |
Tenets - Lessons from the Chapter | p. 188 |
Conclusion | p. 188 |
References | p. 190 |
Features of XHTML | p. 194 |
Web Content Accessibility Guidelines | p. 194 |
Dublin Core Metadata Elements | p. 195 |
Web Presence Promotion | p. 197 |
Introduction | p. 197 |
Approaches to Web Presence Promotion | p. 198 |
A Case in Hand: The E-Newsletter | p. 208 |
Summary thus Far | p. 213 |
Our Previous Studies | p. 214 |
Tenets - Lessons from the Chapter | p. 221 |
Conclusion | p. 221 |
References | p. 221 |
Web Presence Governance | p. 223 |
Introduction | p. 223 |
Corporate Governance | p. 224 |
Cultural Diversity and Web Presence | p. 226 |
Business Continuity Management | p. 229 |
Security and Control | p. 234 |
Balancing the Risks | p. 242 |
Privacy | p. 243 |
Our Previous Studies | p. 245 |
Tenets - Lessons from the Chapter | p. 249 |
Conclusion | p. 249 |
References | p. 251 |
Evaluating Web Presence Success | p. 253 |
Introduction | p. 253 |
Think about Web Presence Success Early | p. 254 |
ICT Evaluation | p. 254 |
Measuring Web Presence Success | p. 263 |
Our Previous Studies | p. 266 |
Tenets - Lessons from the Chapter | p. 271 |
Conclusion | p. 271 |
References | p. 272 |
Epilogue | |
A Look at the Future | p. 275 |
Introduction | p. 275 |
Web 2.0 | p. 277 |
Virtual Worlds | p. 281 |
Web Services | p. 283 |
Mobile Devices and the Web | p. 286 |
Radio Frequency Identification (RFID) | p. 289 |
The Semantic Web | p. 291 |
Small Business Collaboration and Web Presence | p. 293 |
People Issues When Considering Emerging Web Presence in Future | p. 294 |
Tenets - Future Lessons from the Chapter | p. 296 |
Conclusion | p. 296 |
References | p. 298 |
Appendix What Led us Here? | p. 302 |
Introduction | p. 302 |
Our PHDs | p. 302 |
Conclusion | p. 320 |
References | p. 320 |
About the Authors | p. 322 |
Index | p. 324 |
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