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9780874777512

The Eight Essential Steps to Conflict Resolution

by
  • ISBN13:

    9780874777512

  • ISBN10:

    0874777518

  • Edition: Reprint
  • Format: Paperback
  • Copyright: 1994-01-04
  • Publisher: Tarcher

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Summary

The classic work on resolving conflict. The Eight Essential Steps to Conflict Resolutionhas helped countless people over the past two decades. Whatever the nature of your dispute, this book can guide you to an enduring resolution. World- renowned mediator Dudley Weeks presents a tested method for resolving stubborn differences of opinion that can be damaging to professional and personal lives. These eight essential skills will lead to settled conflicts and improved relationships.

Author Biography

Dudley Weeks, Ph.D., has worked with conflicting parties in more than sixty countries and has counseled thousands of families, businesses, and communities in the United States.

Table of Contents

Preface

Part I: Understanding Conflict
Chapter 1: A New View of Conflict
Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution
Chapter 3: The Ingredients of Conflict
Chapter 4: The Conflict Partnership Process

Part II: The Eight Essential Steps to Conflict Resolution
Step 1: Create an Effective Atmosphere
Step 2: Clarify Perceptions
Step 3: Focus on Individual and Shared Needs
Step 4: Build Shared Positive Power
Step 5: Look to the Future, Then Learn from the Past
Step 6: Generate Options
Step 7: Develop "Doables": The Stepping-stones to Action
Step 8: Make Mutual-Benefit Agreements
Afterword

Appendix A: Handling Frequent Problem Areas
Dealing with Anger
When One Party Thinks There Is No Conflict
When You Feel Unsure About Confronting Someone
When the Other Party Seems Not to Want a Resolution
Dealing with People Who Only Want Things Their Way
Dealing with Conflicts Involving Injustices
Dealing with Seemingly Unresolvable Conflicts
When to Seek a Third-Party Facilitator
Conflict Partnership Third-Party Facilitation Skills

Appendix B: Two Cases That Demonstrate the Conflict Partnership Process

Index

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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