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9780333990162

Emotion Management in the Workplace

by
  • ISBN13:

    9780333990162

  • ISBN10:

    0333990161

  • Format: Trade Book
  • Copyright: 2005-11-10
  • Publisher: Palgrave Macmillan
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Summary

The work explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives while also acknowledging the subjective experiences of its members. The key strength of this text lies in its critical approach and labor-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at the undergraduate and postgraduate levels.

Author Biography

Sharon Bolton is lecturer in Human Resource Management in the Department of Behaviour in Organisations at the Management School, Lancaster University.

Table of Contents

Introduction * Part One: Bringing Emotion onto the Organisational Agenda * Emotion and a Century of Organisational Analysis * Hochschild and the Discovery of Emotional Labour * Managing the Human Resource * Divisions of Emotional Labour * Part Two: Rethinking Emotion in Organisations * Feeling the Way * Caring in the Caring Professions * Manufacturing Feeling Service with a Smile * Beyond Reach? Professional, Technical and Managerial Labour * Conclusion

Supplemental Materials

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