Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
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What is included with this book?
List of Figures | p. vii |
List of Tables | p. vii |
List of Appendices | p. ix |
Acknowledgments | p. xi |
Preface | p. xiii |
Introduction | p. xv |
Toward a Model of Emotional Bureaucracy | p. 1 |
Introduction | p. 1 |
Finding Perspective | p. 5 |
A Model of Bureaucracy | p. 38 |
Conclusions | p. 45 |
Political Interference | p. 53 |
Introduction | p. 53 |
Political Interference | p. 55 |
Circumventing Process | p. 78 |
Conclusions | p. 105 |
Corruption and Over-Conformity | p. 117 |
Introduction: Corruption | p. 117 |
Over-Conformity, Proliferation, and Layering | p. 127 |
Defensive Groups | p. 144 |
Conclusions | p. 150 |
Emotional and Technical Professionalism | p. 161 |
Introduction | p. 161 |
Emotional and Technical Professionalism | p. 162 |
Informality | p. 178 |
Conclusions | p. 213 |
Conclusions | p. 225 |
Appendices | p. 231 |
Bibliography | p. 251 |
Index | p. 265 |
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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.